HP Email Archiving software for Microsoft Exchange PST Import Tools Components and Deployment Best Practices Whitepaper

Further investigation can be carried out by looking at the log files for the specific job. These are

located on the client machine, typically in the directory, C:\Program Files\Hewlett-

Packard\EAsE PST Importer\LogFiles.

For example:

Figure 10. Example Log File

Deployment Best Practices

There are a number of best practices for deployment situations which aid the overall use of PST Import

Tools. The basis of these best practices is to, where possible, keep the implementation standard and

consistent.

Client Machine

It is recommended that a dedicated client machine be used for the PST Import Tools. This should meet

the minimum requirements detailed in the EAsE Administrator Guide and the PST Import Tools training

material. One consideration is the amount of available disk space on the machine, especially if the

intention is to move all PST files to a local file system for processing.

Account

During the configuration of EAsE, an HPAEServiceAccount account is created. This account has the

required access to the Exchange environment, and therefore sufficient permissions to the Global

Address List (GAL). It is recommended that this account be used not only for the Archive Credentials,

but also as the logon account for the client machine. For the sake of completeness, the default Outlook

profile should be configured with the HPAEServiceAccount account.

Note: The HPAEServiceAccount account in the IAP is created by DAS. Remember that the

HPAEServiceAccount account requires that “IAP Admin” rights are applied using the IAP PCC Account

Management.

Location of PST Files

While the PST Import Tools can import PST files located on network files shares, it is recommended

that PST files be transferred onto the local client machine or at least onto a dedicated network file

share. Where possible, PST files should be stored in a structure organized by file owner, thus

providing a mechanism for tracking the target repositories for the import.