ColorSpan Legacy System Control - User Guide

A-8 Problems and Solutions
◆
When you send multiple page documents to a color copier,
set the Preview option in General Preferences to “Create on
Demand.”
Excessive Ink On Media
◆
ColorMark CMS may not be installed or may be disabled.
◆
The media installed does not match the media loaded in the
printer.
◆
Printing on the wrong side of media causes ink to run. Only
one side is coated.
The Document Is Not Printing Completely
◆
The cable between the server and printer may be loose.
Check the cables and tighten the connectors.
◆
The emulation mode may be set incorrectly (e.g.
HP-GL/2
Only
and you are trying to print PostScript). Use
System
Control
to set the correct emulation.
◆
Be sure your application is transmitting the complete image
to the server. Run an application that you know works cor-
rectly and send a document to an alternate output device to
verify that the computer is working.
◆
Make sure that the scaling factor used by your application
does not cause the output to exceed the width of the media
loaded in the printer.
◆
Be sure the image you want to print is smaller than the print-
able image area for the size of paper you’ve selected. If the
paper size isn’t large enough, the image will be clipped.
◆
Check to see if it has been sent to the
Attention
queue. The
Attention
queue only appears if there is a problem with a
print job.
◆
Check to see if the port is routed to
Hold
or
RIP Save
only.
◆
Any job that is canceled before being sent completely will
probably flush when RIPing. Select a small file and send it to
verify that it has been completely transmitted. If spooling is
not working, make sure you are not routed direct.