HP StorageWorks SAN Virtualization Services Platform Administrator Guide (5697-0934, May 2011)
1. On both Data Path Modules, execute these commands and copy the output to a text file:
• Show debug agentstate (An IP address appears in this output. If it is sensitive, then
delete that line before printing.)
• Show debug wwpn
2. On the VSM, capture screenshots showing:
• Back-end LUs (ensure that the total number of LUs are visible)
• Access paths tab for a sampling of back-end LUs
• HBAs (ensure the total number of HBAs are visible)
• DPM back-end HBA tab for both DPMs
• Front-end HBA tab for both DPMs
• Event Viewer All Logs, with a filter enabled to only show critical and error severity types.
Investigate any critical or error events.
3. Fax this information to HP support.
4. Send a message to SVSPHealthCheck@hp.com stating that the fax was submitted. Include in
the e-mail the following: customer name/point of contact/phone number/e-mail
address/installers name, phone number, and e-mail address.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/wwalerts
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Related documentation
The following documents provide related information:
• HP StorageWorks SAN Virtualization Services Platform Manager User Guide
• HP StorageWorks SAN Virtualization Services Platform Data Path Module User Guide
• HP StorageWorks SAN Virtualization Services Platform Manager Command Line Interface
User Guide
• HP StorageWorks SAN Virtualization Services Platform Release Notes
You can find the documents on the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
In the storage section, click Storage Software > Storage Virtualization Software and then select
your product.
Document conventions and symbols
Table 11 Document conventions
ElementConvention
Cross-reference links and email addressesBlue text: Table 11 (page 114)
Website addressesBlue, underlined text: http://www.hp.com
114 Support and other resources