HP Scanjet Professional 3000 Scanner User Guide
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Contents 1 Scanner overview ............................................................................................................ 3 Scanner hardware............................................................................................................. 3 Scanner front panel buttons....................................................................................... 3 Scanner lamp setting .................................................................................................
Scanned pages are out of order .............................................................................. 22 Optimize scanning and task speeds ........................................................................ 22 The scan is completely black or completely white ................................................... 23 Scanned images are not straight ............................................................................. 23 Vertical black stripes appear on the scanned image......................
1 Scanner overview This User Guide covers what you need to know about using your scanner. • • Scanner hardware Scanner software Scanner hardware 1 Document feeder 2 Front panel 3 USB input 4 Power supply input See also Scanner front panel buttons Scanner front panel buttons Use the Scan button on the scanner front panel to start a scan. n 1 2 3 4 o Button/LED name Power LED Cancel Scan Power p q Description Lights up when the scanner is turned on. Cancels a scan in progress.
See also Useful scanner features Scanner lamp setting The scanner lamp turns off after each scan. After about 15 minutes of inactivity, the scanner automatically enters its Sleep (Power Save) mode. To start a scan when the scanner is in Sleep mode, simply press the Power button or load originals into the document feeder.
2 Use the scanner The following topics describe the HP Scanjet scanner as well as how to scan an original document. • Load originals • Scan a document Load originals For helpful information on loading your documents properly, refer to the following topics. • Document loading tips • Load documents • Load a card into the auto document feeder Document loading tips • Be sure that your documents are within these guidelines: Width: 74 mm to 216 mm (2.9 in to 8.5 in) Length: 52 mm to 864 mm (2.
• Scanning the following types of documents might result in paper jams or damage to the documents.
• Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it. See also Clean the rollers and the scanner glass Scanner paper path problems Load documents 1. Unfold the document feeder extension and the output tray extension. 2. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding.
4. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. 5. Load your single-side documents face down with the top of the pages pointing down. Load your double-side documents with the 1st page face down and the top of the pages pointing down. For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder. 6.
2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original. Scan a document The following topics describe how to scan originals using the scanner and the scanner software. • Tips on scanning • Scan from the scanner button • Scan from TWAIN-compliant scanning software Tips on scanning • To reduce paper jams, use scan settings that specify the actual dimensions of the page that you are scanning. • To cancel a scan, press Cancel.
3 Useful scanner features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN application that allows you to modify the scan settings in its user interface. • • Scan long documents Filter out color from a document (color dropout) Scan long documents By default, the HP Scanjet 3000 scanner accepts originals up to 216mm x 356 mm (8.5 in x 14 in). You can choose to scan a single page up to 216 mm x 864 mm (8.
1. 2. Start the scanning software, and then select the TWAIN data source. On the TWAIN user interface, press the Color Dropout tab, choose the color channel you wish to remove from the Color drop-down list. For information about the color dropout settings, see the online help for the scanning software that you are using. NOTE: The color channel filter only applies to grayscale scans and to black and white scans.
4 Care and maintenance This section presents information about how to care for and maintain the scanner. • • • • • • Order maintenance and scanning supplies Clean the scanner glass Clean the paper path Clean the rollers and pad assembly Replace the pad assembly Replace the pick roller Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment.
4. 5. 6. Dry the glass with a dry, soft, lint-free cloth. With a light touch, dust the two small strips of gray reflective material with a dry, soft, lint-free cloth. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. Clean the paper path If the scanned images have streaks or scratches, use the HP paper-path cleaning cloth to clean the paper path. NOTE: If you experience repeated document jams, clean the rollers. To clean the paper path, follow these steps. 1.
6. If streaks still appear, repeat steps 3 through 4. The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After that the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks from the scanned image, clean the rollers. Clean the rollers and pad assembly Clean the rollers and pad assembly on the following conditions: • As a guideline, clean the rollers and pad assembly after every 5,000 scans.
Replace the pad assembly Replace the pad assembly under the following conditions: • The Maintenance Recommended dialog box indicates it is due for maintenance. • You experience repeated document jams and cleaning the pad assembly did not help. Your scanner package includes a pad replacement kit. The pad replacement kit contains a pad assembly and installation instructions. To order additional replacement kit, go to www.hp.com/support.
3. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. NOTE: scans.
5 Troubleshooting This section contains solutions for common problems with the scanner. • • • • • • Basic troubleshooting tips Scanner installation troubleshooting Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Scanner paper path problems For additional troubleshooting, press the Help button of the HP Scanjet 3000 TWAIN user interface.
Scanner Installation troubleshooting If the scanner does not work after installation, you might see a message on the computer screen that is similar to one of the following: y The computer cannot communicate with the scanner. To fix the problem, check the scanner cables and software as described here. y The scanner could not be initialized. y The scanner could not be found. y An internal error has occurred. y The computer cannot communicate with the scanner.
2. 3. 4. 5. Use the Add/Remove tool (in Windows Vista or Windows 7, the Programs and Features tool) from the Control Panel to uninstall the HP Scanjet 3000 scanner driver. Restart the computer. Use the HP Software CD that came with the scanner to reinstall the HP Scanjet 3000 scanner driver. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner.
Check that the scanner has power The power cable is connected between the scanner and a power outlet. • Ensure that the power cable is securely connected between the scanner and a live electrical outlet. • If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
3. 4. Unplug the power cable from the power source, wait 60 seconds, and then plug it back in. Restart your computer. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. • • 5. 6. 7. 8. 9. Windows 2000/XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel.
Scanner lamp stays on The scanner lamp turns off after each scan. After about 15 minutes of inactivity, the scanner automatically enters its Sleep (Power Save) mode. If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait 30 seconds, and then turn the scanner back on. Scanner does not scan right away Make sure the scanner hatch is closed, and that the scanner is turned on. If the scanner is in sleep mode, press the Power button to wake the scanner up.
NOTE: For the best OCR results, scanner compression should be set to a low compression level or disabled. Resolution should be set to 300 ppi (dpi) for English and European languages and 400 ppi (dpi) for Chinese or Korean character recognition. y Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit. If you are scanning at a high resolution, set the resolution to a lower level to increase scanning speed.
Scanner buttons are not working correctly After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. 2. A cable might be loose. Ensure that the USB cable is securely connected. The HP Scanjet Button Utility might have been used to disable the buttons. If so, use the HP Scanjet Button Utility to re-enable the button. (The HP Scanjet Button Utility is part of the scanner driver.
y y y y y If the page looks skewed as they feed into the scanner paper path, check the resulting scanned image in the software to ensure that it is not skewed. The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the paper stack is straight and the guides are against the paper stack.
Originals are curling up in the scanner output tray Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when you place the originals in the document feeder.
3. 4. 5. 6. 7. Smooth out any wrinkles caused by the jam. Remove any debris (paper, staples, clips, etc.) that you see in the paper path. Close the scanner hatch until it snaps into place. Reload the unscanned originals in the document feeder. Resume scanning.
6 Product support Accessibility options on this scanner include the ability to enable and disable scanner buttons. See also Control of the scanner buttons Getting assistance Where to get additional information Control of the scanner buttons To prevent buttons from being pushed accidentally, you can disable the buttons on the scanner front panel. When the buttons are disabled, you always start scans from the computer using scanning software.
6. If you already purchased an HP Care Pack Service, please check the support conditions in your contract. Where to get additional information There are several sources of information that describe using the scanner and the scanning software. HP Scanjet 3000 driver help The HP Scanjet 3000 Scanner Driver Help explains how to use HP Scanjet 3000 scanner driver features such as removing color and changing basic scanning settings. To open HP Scanjet 3000 Scanner Driver Help, follow these steps: 1.
7 Specifications This section contains regulatory information and product specifications for your scanner. Scanner Specifications Name Description Scanner type Duplex sheetfed scanner Size Width: 285 mm (11.22 in), Depth: 157 (6.18), Height: 163 mm (6.42 in) Weight 2.5 kgs Scanning element Contact image sensor (CIS) Interface USB 2.0 high speed (compatible with USB 1.
Document specifications Name Description Minimum paper size 74 x 52 mm (2.9 x 2.1 in) Maximum paper size 215.9 x 864 (8.5 x 34 in) Minimum paper weight 50 g/m (13.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Index Ａ Accessibility, 28 auto document feeder, 5 Ｂ black stripes troubleshooting, 23 Ｃ Care Pack Service, 29 clean rollers, pad assembly, 14 Clean the rollers, 14 clear a paper jam, 26 Color Dropout, 11 create more smaller files, 23 Ｄ clean the scanner glass, clean rollers, 12 Ｐ pages are out of order, 22 paper jams, skew, misfeed, 25 parts order, 12 power supply troubleshooting, 21 Ｓ scan button scanner front panel, 3 scanning programs scan from, 4 scanning software, 9 disable the buttons, 28 slee
