Setup and Support Guide

7
Troubleshooting
Installation dialog box does not display
Follow these steps if the installation dialog box does not display:
1. Click Start, and then click Run.
The Run dialog box is displayed.
2. In the Open box, type d:\setup.exe (where d: is the letter of your computer's CD
drive).
3. Click OK.
Scanner error codes
The scanner displays a blinking number on the LCD panel when it encounters a problem,
such as a paper jam. For more information, see Scanner error codes at the end of this
book.
Other sources for help
For more troubleshooting help with the scanner hardware or software, see Where to get
additional information.
Scanner does not work after installation
If the scanner does not work after installation, you might see one of the following
messages displayed on the computer:
● The scanner could not be initialized.
● The scanner could not be found.
● An internal error has occurred.
● The computer cannot communicate with the scanner.
Try the following to fix the problem:
Step 1. Check the cables
Verify that the cable connections are in working order.
Power supply
The power supply has an attached cable that plugs into the back of the scanner. The
connector on the end of this cable has a green LED that is on when the power supply is
functioning correctly.
Setup and Support Guide 19