HP Scanjet Enterprise 9000 User Guide
Contents 1 Scanner overview Scanner hardware......................................................................................................................3 Scanner front panel buttons.................................................................................................3 Rotate the front panel...........................................................................................................4 Scanner software..........................................................................
Scanner initialization or hardware problems.............................................................................26 Check the USB connection.................................................................................................27 Check that the scanner has power.....................................................................................27 Reset the scanner..............................................................................................................
1 Scanner overview This User Guide covers what you need to know about using your scanner. Scanner hardware Scanner software • • Scanner hardware 1 Front panel 2 Power save button 3 Document feeder 4 Latch to open scanner 5 USB input 6 Power supply input 7 Power switch Scanner front panel buttons Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
Chapter 1 Icon Button name Description 1 LCD • • Displays available scan profiles and status and error messages. Displays the number of copies you specified for copying. 2 Scan Simplex Starts a one-sided scan or copy. 3 Scan Duplex Starts a two-sided scan or copy. 4 OK/Select Allows you to scroll the list of scan profiles, view their details, and specify the number of copies. • • Press and to scroll through profiles or specify number of copies.
Scanner software The scanner comes with an assortment of scanning and document-management programs, including: • • HP Smart Document Scan Software HP Scanner Tools Utility HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. To open the software, double-click the HP Smart Document Scan Software icon on the desktop. For more information, see the HP Smart Document Scan Software Help.
2 Use the scanner The following topics describe the HP Scanjet scanner as well as how to scan or copy original documents. • • Load originals Scan and copy Load originals For helpful information on loading your documents properly, refer to the following topics. • • • Document loading tips Load documents Load cards into the document feeder Document loading tips • • • • 6 The maximum capacity of the document feeder and output tray varies by paper size and weight.
• • • • Scanning the following types of documents might result in paper jams or damage to the documents.
Chapter 2 • To prevent skewing, always load stacks of documents of the same dimensions. However, if you must load stacks of mixed document sizes, center all documents in the stack by width before inserting them in the document feeder. • Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it. Load documents 1. Pull up the document feeder extension. and adjust the output tray to the size and leading edge orientation ( or ) of the document.
down on the gray slider of the paper guide. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original. 3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 4.
Chapter 2 5. Gently set the stack in the document feeder. Load the pages face down with the top of the pages pointing into the feeder. For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder. 1 If the document's longest edge is greater than 300 mm (11.8 in), load the document short edge first. 2 and 3 If the document's longest edge is less than 300 mm (11.
Load cards into the document feeder To load cards into the document feeder, follow these steps: 1. Place the stack of cards face down with the long dimension parallel to the paper guides. 2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original. Scan and copy The following topics describe how to scan or copy originals using the scanner and the scanner software.
Chapter 2 • • If you want to change the copy settings, select Start copy software and then press either the Scan Simplex ( ) or Scan Duplex ( ) button. The HP Copy software starts on the connected computer where you can modify copy settings. You can create scan profiles that use third-party scanning software. For more information, see the HP Scanning Tools Utility Help. Scan from the scanner buttons To scan using the scanner buttons, follow these steps: 1. Load the originals. 2.
For more information, see the online help for the scanning software.
3 Useful scanner features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface.
4. Click Continue. The Profile Settings dialog box is displayed. 5. Select the settings for the profile. For more information, see the HP Smart Document Scan Software Help. Create scan profiles that use third-party scanning software If you have scanning software that you want to use with your scanner, you can create profiles that use your software. To create a third-party scan profile, follow these steps: 1. 2. 3. 4. Turn on the scanner and start the HP Scanner Tools Utility. Click the Profiles tab.
Chapter 3 To enable long-page scans in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit profile. 3. Set the page size: a. On the Layout tab of the Profile Settings dialog box, select Custom in the Page size drop-down list, and then type the actual page dimensions, up to 300 mm x 864 mm (11.8 in x 34 in), in the Width and Height boxes. b.
You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific colors, the sensitivity setting controls how closely a scanned color must approximate the specified color. Removing colors from the scan might reduce the scan file size and improve optical character recognition (OCR) results. To select colors to eliminate from a scan in an HP Smart Document Scan Software profile, follow these steps: 1. 2. 3. 4. Open the HP Smart Document Scan Software.
4 Care and maintenance This section presents information about how to care for and maintain the scanner. • • • • • • HP Scanner Tools Utility Maintenance tab Order maintenance and scanning supplies Clean the scanner glass Clean the paper path Clean the rollers Replace the rollers Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner. 4.
Chapter 4 3. Place the unfolded cloth into the document feeder. 4. Press the Tools ( ) button to open the Scanner Tools Utility. Click the Maintenance tab. 5. Click the Clean button to feed the cloth through the scanner. CAUTION: Wait two minutes for the components to dry before proceeding to the next step. 6. Place up to five pages of printed paper in the scanner. Scan and view the results. 7. If streaks still appear, repeat steps 3 through 5.
To clean the rollers, follow these steps: 1. Press the Power switch to the off position, and then disconnect the USB cable and power supply from the scanner. 2. Open the scanner hatch. 3. Open the roller cover on the inside of the scanner hatch and lift the roller up. 4. Remove any visible lint or dust from the roller and its housing using either compressed air or a clean lint-free cloth moistened with isopropyl alcohol. 5. Reinsert the roller into the housing.
Chapter 4 6. Open the door on the inside of the scanner, open the roller covers, and then remove the rollers. 7. Remove any visible lint or dust from the rollers and their housing using either compressed air or a clean lint-free cloth moistened with isopropyl alcohol. 8. Reinsert the rollers into the housing. Rotate the rollers as you slide them to the left to match up the notches on the roller axle and axle holder. Close the roller cover door and then close the door on the inside of the scanner. 9.
10. Close the scanner hatch, and then reconnect the USB cable and power supply to the scanner. 11. Press the Power switch to the on position, and then update the scanner maintenance history: a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. b. In the Record Cleaning section of the Maintenance tab, click Record Cleaning. For more information, see the HP Scanner Tools Utility Help.
5 Troubleshooting This section contains solutions for common problems with the scanner. • • • • • • • • Scanner errors Basic troubleshooting tips Scanner installation troubleshooting Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Scanner paper path problems Contact HP Support For additional troubleshooting, see the Help for the HP scanning program that you are using.
(continued) Error Description Paper Error The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error: 1. 2. 3. 4. Hardware Error Remove the paper from the document feeder. Sort through the stack to make sure the sheets are not stuck together. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. Replace the stack of originals and try again. Two conditions could generate this error.
Chapter 5 Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. • • • USB cable Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. Turn off the scanner power switch and turn off the computer.
Check the USB connection Check the physical connection to the scanner. • • Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces up when the cable is properly connected to the scanner. If the problem persists after verifying the above items, try the following: 1.
Chapter 5 To reset the scanner, follow these steps: 1. Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they are open. 2. Disconnect the USB cable that connects the scanner to the computer. 3. Turn the computer off, wait 60 seconds, and then turn on the computer. 4. Reconnect the USB cable to a USB port on the back of the computer. • Make sure that the USB cable is connected to the back of the scanner correctly.
• • • • • • Scanned pages are out of order at the scan destination Optimize scanning and task speeds The scan is completely black or completely white Scanned images are not straight Vertical white stripes appear on the printed page Scan files are too large Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons, check the following: • • • The scanner may be turned off. Be sure the Power switch located on the back of the scanner is in the on position.
Chapter 5 The Misfeed (Multipick) Detection stops the scan if multiple pages are fed into the scanner at one time. To enable the Misfeed (Multipick) Detection feature in an HP Smart Document Scan Software profile, follow these steps: 1. 2. 3. 4. Open the HP Smart Document Scan Software. Select a scan profile, and then click Edit. On the Scan tab of the Profile Settings dialog box, click Advanced Settings. On the More tab of the Properties dialog box, select the Enable check box.
• If you are scanning to edit text, the optical character recognition (OCR) software requires more processing time than for non-OCR scans, which is normal. Wait for the item to scan. NOTE: For the best OCR results, scanner compression should be set to the minimum compression level or disabled. • Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit.
Chapter 5 Scanner buttons are not working correctly After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the HP Scanner Tools Utility to re-enable the buttons. 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4.
• • The document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray. Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers.
Chapter 5 The scanned images have streaks or scratches After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step. For information on cleaning the scanner, see the Care and maintenance section. • • • • Check that the originals are clean and unwrinkled. Use a cleaning cloth in the scanner paper path. Clean the glass strips inside the document feeder. Clean the rollers manually.
4. Close the scanner hatch until it snaps into place. 5. Reload the unscanned originals in the document feeder. 6. Resume scanning. Contact HP Support For support contact information, see the printed Getting Started Guide that came with the scanner, or see www.hp.com/support.
6 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the ability to enable and disable scanner buttons. • • • LCD Reader Control of the scanner buttons Getting assistance LCD Reader The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the computer monitor as the LCD changes. The LCD Reader enables accessibility software tools to express what is being shown on the scanner front panel.
Getting assistance In order to get the best results from your HP product, please consult the following HP support offerings: 1. Review the troubleshooting chapter in this guide. 2. See the HP online support website at www.hp.com/support, or contact your point of purchase. HP online support is available to all HP customers.
Index A accessibility 36 applications scan from 12 B Back button 4 black scans troubleshoot 31 blurry images 30 buttons scanner front panel 3 C cables troubleshoot 26 Cancel button 4 Care Pack Services 37 clean paper path 19 rollers 20 scanner glass 18 cleaning cloth 19 Color dropout 16 crooked images 31 customer support 35 cut-off images troubleshoot 33 D disable scanner buttons 36 document feeder load cards 11 load paper 8 tips on loading 6 E export profiles 15 F features color dropout 16 Hardware Mi
Index rollers clean 20 replace 23 S scan cards 11 feeding problems 32 files too large 31 fragile items 33 from HP Smart Document Scan Software 12 from other programs 12 paper originals 8 scan profiles 14 scanner front panel buttons 3 reset 27 Scanner hardware compression 16 scanner lamp troubleshoot 29 screen reader 36 skewed images 31 software troubleshoot installation 25 uninstall and reinstall 26, 28 speed troubleshoot 29 speed, troubleshoot 30 streaks troubleshoot 34 stripes troubleshoot 31 supplies or
