HP Scanjet N6010 User Guide
Contents 1 Introduction to the HP Scanjet N6010 scanner...................................................2 Scanner hardware...................................................................................................2 Scanning software...................................................................................................4 Where to get additional information.........................................................................7 Accessibility.............................................
1 Introduction to the HP Scanjet N6010 scanner This user guide tells you what you need to know about using the HP Scanjet N6010 scanner. ● ● ● ● Scanner hardware Scanning software Where to get additional information Accessibility Scanner hardware ● ● Scanner front-panel buttons Power switch Scanner front-panel buttons Use the buttons on the front panel of the scanner to start a scan and to configure some scanner settings. For more information, see Use the scanner buttons.
(continued) opened in your default PDF viewer. 4 Scan Business Card (lower-right button) Scans a business card. By default, this button will scan to the NewSoft Presto! BizCard application. 5 Cancel (far-left top button) Cancels a scan or copy in progress. 6 Scanner Tools (far-left bottom button) Opens the Scanner Tools Utility, which you can use to map the scanner buttons to different applications, configure PDF options, or view scanner maintenance information.
Chapter 1 Scanning software The scanner includes a CD with scanning and document-management programs, as shown in the following table. Programs Software use HP Scanning Software The HP scanning software includes the Scanner Tools Utility, the HP Document Copy Utility, the HP PDF writer, and the TWAIN scanner drivers. ● ● ● ● Use the Scanner Tools Utility to configure PDF settings, map the scanner buttons to different applications, disable the scanner buttons, or view scanner maintenance information.
● ● PDF Settings tab Maintenance tab Buttons tab You can use the Scanner Tools Utility to change the default scan applications used by the front-panel buttons. Use the steps that follow to change the default application for any of these buttons: 1. 2. 3. Select the Buttons tab. Select the drop-down box for the button that you want to change.
Chapter 1 In the Save As settings area, set up the default file name and location that is used when saving a PDF file. The following settings can be specified: ● ● ● File name: Select one or more of the check boxes to specify the default file name for PDFs. The following options can be used: – File Name: Type in the default name of the PDF file. – Date: If you want to use the date as part of the file name, select this check box and then select the format for the date.
● ● Feed-Roller Assembly Maintenance: This section indicates when the scanner feed rollers were last replaced and lets you know when it is time for them to be replaced. The recommended replacement interval will vary based on number of pages scanned, number of paper jams, and paper errors. Click the Record Maintenance button to reset the scanned pages count and record the date when the feed rollers are replaced.
Chapter 1 3. 4. Click the language that you want. A list of guides is displayed. Click Setup and Support Guide. Online help The following sources of information are available online: ● ● Scanner Tools Utility help Additional software help Scanner Tools Utility help If the Scanner Tools Utility is installed on the computer, click Help on the dialog box. For help opening the Scanner Tools Utility, see Scanner Tools Utility.
Disabling the scanner buttons To prevent buttons from being accidentally pushed, you can use the Scanner Tools Utility to disable the buttons. Use the same utility to re-enable the buttons. To disable the scanner buttons, complete the following steps: 1. Open the Scanner Tools Utility by doing one of the following: – Double-click the Scanner Tools Utility icon on the desktop. – Press the Scanner Tools ( ) button on the front panel of the scanner. – 2. 3.
2 Scan and copy This section contains the following topics: ● ● ● ● ● Load originals Basic scanning Basic copying steps Use the scanner buttons Scan from other software programs Load originals This section explains how to load originals in the document feeder. ● ● Choose acceptable paper Load originals in the document feeder Choose acceptable paper Originals can range from legal-size paper to business cards or checks.
Load originals in the document feeder 1. Extend the output tray. For longer paper sizes, extend the document feeder extension at the top of the scanner. 2. Place the stack of pages face down. The top of the pages should point down ( ). 3. Adjust the paper guides to center the original. Press the bottom of the paper guides to adjust them. Make sure the paper guides touch the edges of the original.
Chapter 2 Basic scanning 1. 2. Load the originals. For more information, see Load originals. Do one of the following: – Press the scanner button for the task you want to perform. For more information see Use the scanner buttons. – Open a scanning software program and start the scan from the software. For more information, see Scan from other software programs. Basic copying steps 1. 2. Load the originals. For more information, see Load originals. Press the Copy ( ) button.
Note If you do not have NewSoft Presto! PageManager installed, you are prompted for which program to use for the scan. When the scan is complete, the scanned image is displayed on the screen. You can save the scan by dragging it to a location in the folder tree on the left-hand side of the screen. Or you can choose one of the program icons at the bottom of the screen to launch that program and open the scanned image within that program.
Chapter 2 Scan to PDF button Use the lower-left Scan to PDF ( ) button to scan an item and save it as a PDF file. The file is automatically opened into Adobe Acrobat or your default PDF reader.
To scan a business card, adjust the paper guides to the width of the card and insert it as follows: ● ● vertically face down into the document feeder When you press the Scan Business Card button, the NewSoft Presto! BizCard program automatically launches and scans the card.
Chapter 2 front-panel buttons, to map the scanner buttons to different applications, or to view scanner maintenance information. For more information, see Scanner Tools Utility or the Scanner Tools Utility online Help. Cancel button Use the far-left upper Cancel ( ) button to cancel a scan that is in progress. Scan from other software programs You can scan an image or document directly into a software program if the program is TWAIN compliant.
3 Care and maintenance This section presents information about how to care for and maintain the scanner. ● ● ● ● ● Scanner Tools Utility Order maintenance and scanning supplies Clean the scanner glass Use the HP paper-path cleaning cloth Clean the feed-roller assembly Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.
Chapter 3 To clean the strips of glass, follow these steps: 1. 2. Disconnect the USB cable and power supply from the scanner. Open the scanner hatch. 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Caution Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass.
3. Place the unfolded cloth into the document feeder. 4. Press the Scan Document button. Caution Wait two minutes for the components to dry before proceeding to the next step. 5. 6. Place up to five pages of printed paper in the scanner. Scan and view the results. If streaks still appear, repeat steps 3 through 5. The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After that, the cloth will dry out.
Chapter 3 3. Use an HP paper-path cleaning cloth to clean the feed roller and the small rubber pad that is located below it. Note If you do not have an HP paper-path cleaning cloth, use a lint-free cloth that has been dampened with isopropyl alcohol. 4. 5. Wipe the area around the small rubber pad to remove any paper dust. Raise the feed-roller assembly cover to close it. 6. Close the scanner hatch. Note HP recommends that you replace the feed-roller assembly every 75,000 scans.
4 Troubleshooting This section contains solutions for common problems with the scanner. ● ● ● ● ● Scanner LEDs Scanner initialization or hardware problems Scanner operation problems Scanner paper path problems Contact HP Support For additional troubleshooting, see the help for the scanning program that you are using. For more information, see Where to get additional information. Scanner LEDs The scanner has two LED lights on the front panel that indicate scanner functions and error conditions.
Chapter 4 (continued) LED indication Scanner action or condition The scanner is in Power Save mode. The Power LED is lit with a steady, dim amber light. The scanner is on and ready to scan. The Power LED is lit with a steady green light. The scanner is scanning an original. The Power LED blinks green at a medium speed. Both LEDs are off There is no power to the scanner. Scanner initialization or hardware problems This section contains solutions for initialization and hardware problems.
4. 5. A software conflict might exist on your computer. You might need to uninstall and then reinstall the scanner software. a. Click Start, click Settings, and then click Control Panel. (In Windows XP, click Start, and then click Control Panel.) b. Click Add/Remove Programs (in Windows XP, click Add or Remove Programs), and then select the HP scanning software. c. Click Remove. Using the HP Scanning Software CD that came with your scanner, reinstall the software.
Chapter 4 Scanner operation problems ● ● ● ● ● ● ● Scanner will not turn on Scanner does not scan right away Scanned image is fuzzy Scanner is scanning items very slowly Scanned images are not straight Vertical white stripes appear on the printed page Scanner buttons are not working correctly Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons, check the following: ● ● ● The scanner may be turned off.
Scanner buttons are not working correctly After each step, start a scan to see if the buttons are working. If the problem persists, proceed with the next step. 1. 2. 3. 4. 5. 6. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. Restart your computer. If the problem persists, the buttons might be disabled. Try the following procedure: a.
Chapter 4 ● ● ● The document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray. Check to see that the scanner hatch is fully closed. Clean the scanner paper path to help reduce misfeeds. If this does not help, install the feed-roller assembly replacement kit. The feed-roller assembly replacement kit contains a feed-roller mechanism and a separation pad.
Clear jams from the scanner paper path 1. Open the scanner hatch. 2. 3. 4. Remove the originals or any obstructions from the paper path. Remove any debris (paper, staples, clips, etc.) that you see in the paper path. Close the scanner hatch. 5. 6. Reload the unscanned originals in the document feeder. Resume scanning. Replace the feed-roller assembly If streaks on scans or paper jams occur repeatedly, you might have to replace the feedroller assembly.
Chapter 4 If you have your product name or model number, you can enter it here. A list displays of available parts for that device that you can order. If you do not find what you are looking for, return to the first Web page and look for the list of available part services or resellers in your region, or contact your local HP dealer. Instructions are included with the replacement part.
Index A accessibility 8 applications, scan from screen-readable 16 B blurry images 24 business cards load in document feeder 10 scan 14 scan button 3 software 4 buttons about 2 disable 9 troubleshoot 25 use 12 C cables troubleshoot 23 Cancel button locate 3 use 16 clean feed-roller assembly 19 paper path 18 scanner glass 17 cleaning cloth 18 Copy button about 2 use 12, 13 Copy Utility 4 crooked images 24 customer support 28 cut-off images, troubleshoot 26 D document feeder clean paper path jams, clear 27
parts, order 27 PDF files HP PDF writer software 4 scan to 14 Scan to PDF button 2 settings 4 Setup and Support Guide, printable 7 user guide, printable 7 Power LED 21 power switch locate 3 troubleshoot 24 power, troubleshoot 23, 24 Presto! BizCard 4 Presto! PageManager 4 printable documentation 7 problem-solve buttons 25 cables 23 crooked images 24 cut-off images 26 fuzzy images 24 jams, clear 27 jams, prevent 25 jams, repeated 26 LEDs 21 misfeeds 25 power 24 reset the scanner 22 speed 24 stops working 22
