HP Scanjet N7710 Scanner Setup and Support Guide

4 Troubleshooting
Scanner error codes
For help responding to an error code, see the appropriate topics below.
Error Code Description
Error 02 SDRAM Error Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, contact
HP Support.
Error 03 USB Error 1. Check the USB connection between the scanner and the
computer.
2. Use the Windows Device Manager tool to verify that the
computer recognizes the scanner.
The Windows Device Manager tool is available on the
Hardware tab of the Systems tool in the Control Panel.
3. If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
4. If the problem persists, contact
HP Support.
Error 04 Paper Jam A document feeder paper jam has been detected. Open the hatch
and clear the jam.
Error 08 Hatch Open The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Error 09 NVRAM ACCESS
Error
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, contact
HP Support.
Error 10 Motor Fail Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, contact
HP Support.
Error 18 Multipick Error The scanner detected that more than one page at a time was fed
through the scanner. Follow these steps to resolve the error:
1. Remove the paper from the document feeder.
2. Sort through the stack to make sure the sheets are not stuck
together.
3. Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
4. Replace the paper into the document feeder.
If this error occurs when there is no paper feed error, the misfeed
(multipick) detection sensor is not working correctly. Contact HP
Support.
NOTE: You can disable misfeed (multipick) detection in the
TWAIN/ISIS Advanced Settings dialog box.
Error 23 Lamp Error Press the Power switch to the off position to turn the scanner off.
Wait 30 seconds, and then press the Power switch to the on position
Troubleshooting 13
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