rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures Product Update Manufacturing Part Number: rp54xx_Update July 2003 U.S.A. © Copyright 2003, Hewlett-Packard Development Company, L.P.
Warranty and Support Refer to the warranty statement provided with your original HP Server system documentation for the warranty limitations, customer responsibilities, and other terms and conditions. HP Repair and Telephone Support Refer to the Warranty & Support for your HP Server booklet supplied with your HP Server system documentation for instructions on how to obtain HP repair and telephone support.
rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures Introduction 1 rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures Introduction This document is intended to assist in the troubleshooting of an rp54xx series system exhibiting one or more of the following repetitive symptoms: • The system will not power on or remain powered on.
rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures System Will Not Power On to Standby Mode problem. Therefore fully analyze the GSP error log contents associated with the power-off condition. Occasionally the error logs do not have any relevant entries or may not point to any specific condition—for instance only specifying a high voltage DC undervoltage condition.
rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures System Will Power On but Will Not Enter Self-Test Figure 1-1 Power Supply Test Points 2. Reduce the server to the minimum power-on configuration.
rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures System Will Power On but Will Not Enter Self-Test Once access to the GSP is made available, the actual status of the system can be obtained through the GSP's virtual front panel (VFP) command. If problems exist with the runway bus, the system will power on but the CPU(s) will not enter self-test.
rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures System Will Not Pass Self-test System Will Not Pass Self-test In cases where the system will power up and initiate CPU self-test but will consistently not pass self-test and/or boot to boot console handler (BCH), the following troubleshooting process may be used to help localize the bad part(s). Self-test initiation or forward progress may be monitored via the GSP's VFP command. 1.
rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures System Will Not Pass Self-test power dipswitch (e.g. dipswitch S3 on an rp5430 or rp5470), try disabling processors 1 and 2 by placing switch 2 and 3 on dipswitch S3 to off. After eliminating the processors as potential faulty part(s), replacement of the system card may be necessary. 4. If the above memory missing alert message is displayed, install at least one pair of memory DIMMs in their proper DIMM slots and retest.
