HP Server tc2100 Installation Guide HP Part Number P4648-90000 Printed in August 2001
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 Setting Up the HP Server ................................................................................. 1 Setup Steps ....................................................................................................... 1 Preparations .................................................................................................. 1 Installing the HP Server ..................................................................................... 2 Installing Options ............................
Contents SCSI Controller Configuration..................................................................... 27 SCSI Mass Storage Additions..................................................................... 28 Installing a Second Hard Disk Drive................................................................ 28 Installing a Third Hard Disk Drive .................................................................... 32 Installing an Optional Backup Tape Drive .................................................
Contents Setting Boot Passwords .............................................................................. 64 SCSI Configuration Utility ................................................................................ 67 9 Troubleshooting ............................................................................................ 69 Introduction ...................................................................................................... 69 Tools Required ......................................
Contents Warranty .......................................................................................................... 95 HP Software Product License Agreement....................................................... 95 Non-Nuclear Usage ......................................................................................... 96 Index....................................................................................................................
1 Setting Up the HP Server Setup Steps This chapter provides a quick overview of the most efficient way to set up your HP Tower Server tc2100. It is important to follow the setup steps in this chapter in the exact order listed here, but skip any steps that do not apply to your situation. References are provided to chapters within this guide or other Installation guides, for more information about installation and upgrades of this HP Server.
Chapter 1 Setting Up the HP Server HP Server tc2100 NOS Installation Guide This document describes installation of the various supported NOSs, loading drivers, flashing BIOS, and using HP DiagTools to verify your HP Server’s integrity. Installing the HP Server 5) If there are no options to install, skip to Step 7. If there are no optional HP accessories to install at this time, (do not install third party options until you have verified the HP Server’s operation) skip to Step 7.
Chapter 1 6b) Add Mass Storage Devices Setting Up the HP Server • Install optional hard disk drives or other optional mass storage devices. • Adding IDE or SCSI hard disk drives depends on the model. • For details refer to Chapter 4, "Installing Mass Storage Devices." 6c) Add Memory (DIMMs) • You can install more memory or upgrade the existing memory. Use only HP supported DIMMs.
Chapter 1 Setting Up the HP Server 6e) Replacing the covers • Ensure all cables are properly routed and all components are fully seated, before replacing the covers. • For details refer to Chapter 3, "Opening and Closing the HP Server." Applying Power to the Server 7) Check/Set the Power Supply Input Voltage • Check the input voltage switch on the power supply located on the rear of the Server below the power connector, as shown below.
Chapter 1 8) Connect Peripherals Setting Up the HP Server • Connect the keyboard, mouse, monitor, and UPS to the Server. • If you don’t use a UPS with the Server, you may experience an arcing effect when you plug in the power cord to the AC power source. This is normal, due to the high inrush current of the power supply. • For details on connecting the keyboard, mouse, monitor, and UPS, refer to Chapter 7, "Connecting the Monitor, Keyboard, Mouse, and UPS.
Chapter 1 11) Run DiagTools (Optional) Setting Up the HP Server • To verify the HP Server’s hardware integrity and ensure the Server is fully functional you may boot the HP Server in DOS with the Startup CD-ROM installed to run HP DiagTools, and follow the screen instructions to run the Basic Test. • View and then save the Support Ticket, as this will contain an inventory of your hardware. • Refer to Chapter 8, "Configuring the HP Server”, or the HP Server tc2100 NOS Installation Guide for instructions.
2 Controls, Ports, and Indicators Introduction Before operating the HP Tower Server tc2100, familiarize yourself with the HP Server's controls, ports, and indicators, as shown in Figures 2-1 through 2-3. Front Panel The front panel of the HP Server tc2100 provides the controls and indicators commonly used when operating the Server.
Chapter 2 Controls, Ports and Indicators Table 2-1. Control Panel Switch and Indicators Control / Indicator Description Power On/Off/ Sleep LED This green LED indicator provides the power state of the Server: Steady green when the Server is operating normally. Off when the Server is powered off. Steady amber indicates the Server is in a sleep state and under ACPI (Advanced Configuration and Power Management Interface) control.
Chapter 2 Controls, Ports, and Indicators FDD Eject Button Eject Button Disk Activity LED Eject Button Status LEDs Backup Tape Drive (Optional) Figure 2-2. Input and Storage Device Controls and Indicators Table 2-2.
Chapter 2 NOTE Controls, Ports and Indicators For more information on the HP Tape Drive and its error codes, refer to the documentation provided with the tape drive or refer to Hewlett-Packard's web site, at: http://www.hp.com Refer to Chapter 4, "Installing Mass Storage Devices," for installation information. Rear View The ports, connectors, switches and other related items at the rear of the Server are listed below and shown in Figure 2-3.
Chapter 2 Controls, Ports, and Indicators • System Fan is a variable speed fan controlled by thermal sensors on the system board. The system fan speed can be controlled by the fan speed settings in the (BIOS) Setup Utility. Power Input Voltage Switch Keylock Mouse LAN Keyboard USB (2) COM 1 System Fan Parallel Video COM 2 External SCSI (SCSI Model only) Figure 2-3.
Chapter 2 Controls, Ports and Indicators Powering-Up the Server NOTE Turn on power to the monitor connected to the HP Server before you power-on the Server. This allows proper auto-configuration of video output of the Server as it boots. CAUTION To prevent damage to the power supply, check the Input Voltage selector switch before connecting the Server and its power cord to a voltage source. 1.
Chapter 2 Controls, Ports, and Indicators Powering-Down the Server 1. Log off all users and, if necessary, back up files. o Schedule the power down for a time when the Server’s down time will affect the fewest users. o If you will be doing any kind of hardware or software upgrade, ensure the Server's data has been backed up. o Follow instructions in your network operating system (NOS) documentation to gracefully shut down all networking software and applications.
Chapter 2 Controls, Ports and Indicators the Server. The term "sleep state" refers to any of several reduced power consumption states in which normal NOS activity has ceased. The Server supports several sleep states. One of these is a “standby” or “suspend” sleep state, which has a short wake-up time.
Chapter 2 CAUTION Controls, Ports, and Indicators If the power button override is used, there is a strong possibility of corrupted or lost data. Refer to the BIOS Setup Utility in Chapter 8, “Configuring the HP Server” and your NOS documentation for instructions on setting up Sleep States and transitioning into and out of the various states.
3 Opening and Closing the HP Server Introduction This chapter describes how to remove and replace the HP Tower Server tc2100’s left side cover and the upper front bezel. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Chapter 3 Opening and Closing the HP Server Removing the Side Cover 1. Turn off the Server and disconnect the power cord. Refer to Chapter 2, “Controls, Ports, and Indicators” for shutdown procedure. 2. If phone lines are connected to the Server, remove the phone lines. 3. Insert the key into the lock on the rear of the Server to unlock the cover. Initially, the keys are found connected to a ring located on the rear of the Server just below the locking mechanism. See Figure 3-1.
Chapter 3 Opening and Closing the HP Server Figure 3-2. Removing the Left Side Cover 6. Place the left side cover in a safe place for re-installation later. Removing the Front Bezel The top front Bezel must be removed to install/remove mass storage devices into the upper drive shelves (first four shelves or common trays) of the Server. 1. Once you have removed the left side cover, locate the front bezel release tabs just behind the front bezel. See Figure 3-3. 2.
Chapter 3 Opening and Closing the HP Server Release Tabs (2) Figure 3-3. Removing Upper Front Bezel 4. Place the upper front bezel in a safe place for re-installation later. Replacing the Upper Front Bezel The Upper Front Bezel uses hinge teeth instead of a normal hinge assembly to engage both sides and pivots on these when opening or closing the front bezel. 1. Hold the front bezel next to the chassis, and align the hinge teeth, both upper and lower, as shown in Figure 3-4.
Chapter 3 Opening and Closing the HP Server Hinge Teeth (4) Figure 3-4. Replacing the Front Bezel Replacing the Left Side Cover To replace the left side cover, follow these steps: 1. If you have been installing or replacing accessories in the Server, return the Server to its normal upright position. 2. Use two hands to place the left side cover’s lower edge at an angle to the hinge tabs along the bottom of the chassis. See Figure 3-5. The hinge tabs are keyed to accept only the left side cover.
Chapter 3 Opening and Closing the HP Server Latch Hinge Tabs Figure 3-5. Replacing the Left Side Cover 5. If you want the left side cover locked, turn the key to re-lock the left side cover with the lock at the rear of the Server. See Figure 3-1.
4 Installing Mass Storage Devices Introduction This chapter describes how to install the internal mass storage devices, including the internal hard disk drives (IDE or SCSI) and the optional tape backup (DAT) drive. The HP Tower Server tc2100 comes standard with one flexible disk drive, one IDE CD-ROM, and at least one SCSI or IDE hard disk drive, depending on the model.
Chapter 4 Installing Mass Storage Devices o If a backup tape drive is used, it occupies shelf 3, leaving only three mass storage devices available for shelves 4-6, and at least one is required for the boot drive. • IDE Devices o The embedded IDE controller is an Enhanced-IDE dual channel controller and provides two connectors (IDE-1 and IDE-2) for IDE devices. Refer to "System Board Layout" in Appendix A, "Specifications.
Chapter 4 Installing Mass Storage Devices Boot Priority The HP Server tc2100 is provided in two models, IDE or SCSI, and the model type affects the boot priority. The HP Server searches for bootable devices in a specific order, which is set up in the BIOS Utility. IDE Model Boot Order: 1. Flexible disk drive 2. IDE CD-ROM drive 3. IDE hard drive (boot drive) 4. PCI slot P1 (32-bit slot) 5. PCI slot P2 (32-bit slot) 6. PCI slot P3 (32-bit slot) 7. PCI slot P4 (32-bit slot) 8.
Chapter 4 Installing Mass Storage Devices NOTE The boot order can be changed using the Server's (BIOS) Setup Utility. Refer to Chapter 8, "Configuring the HP Server" for more information. IDE Mass Storage Devices This section provides the configuration of the IDE mass storage devices, if you have selected an IDE version of the HP Server tc2100. IDE Controller Configuration The embedded IDE controller is available for both models (IDE or SCSI) of the HP Server.
Chapter 4 Installing Mass Storage Devices SCSI Mass Storage Devices This section provides the configuration of the SCSI mass storage devices, if you have selected a SCSI version of the HP Server tc2100. The base SCSI model configuration has at least one SCSI hard drive (shelf 6) located in the removable drive cage and connected to the factory installed SCSI controller.
Chapter 4 Installing Mass Storage Devices SCSI Mass Storage Additions Table 4-2 lists the number and types of mass storage devices that may be added to the SCSI model of the HP Server. Table 4-2. SCSI Model Mass Storage Devices Interface Types Max No. Devices FDD 1 Factory installed flexible disk drive (FDD) in shelf 1 IDE-2 2* • Factory installed CD-ROM drive in shelf 2 Installed Devices and Addresses • A second IDE device (hard disk drive) could be installed, if shelf 3 is available.
Chapter 4 Installing Mass Storage Devices 2. Disconnect the power cables and any external cables connected to the Server. If necessary, label each one to expedite re-assembly. 3. Remove the side cover from the Server as described in Chapter 3, "Opening and Closing the HP Server." 4. Disconnect the data and power cables to the existing hard drive in the drive cage. See Figure 4-1. CAUTION Install and remove connectors carefully, and avoid displacing any of the pins in the connector.
Chapter 4 Installing Mass Storage Devices Tab Latch Drive Cage Figure 4-2. Adding a Second Hard Disk Drive 7. Remove the hard disk drive from its protective bag and check, or set the following items: a. Check for bent pins on any of the connectors and carefully straighten any bent pins. b. If mounting a second IDE hard drive, set the second drive for slave. The second IDE drive will share the same IDE cable (IDE-1) with the first hard disk drive, which is set for master.
Chapter 4 Installing Mass Storage Devices CAUTION All mounting screws used to thread into the hard disk drive must be #6-32 and not exceed ¼-inch in length. Longer screws may cause internal damage to the mass storage device. Damage caused by incorrect mounting screws is not covered by the HP warranty. 9. Align the drive's screw holes with the holes in the drive cage and install the screws to secure the drive to the drive cage. See Figures 4-2 and 4-3.
Chapter 4 Installing Mass Storage Devices There are five connectors on the standard SCSI cable, with four of the connectors intended for the three hard disk drives and one optional backup tape drive. The standard SCSI cable has a terminator at the end of the cable. 12. Connect the available power cables to the drives. 13. Replace the left side cover and external cables. 14. Replace the power cord and restore power to Server.
Chapter 4 Installing Mass Storage Devices e. Refer to the documentation provided with the hard drive. CAUTION All mounting screws used to thread into the hard disk drive must be #6-32 and not exceed ¼-inch in length. Longer screws may cause internal damage to the mass storage device. Damage caused by incorrect mounting screws is not covered by the HP warranty. 7. Install the hard disk drive, as described below: a.
Chapter 4 Installing Mass Storage Devices 8. Connect the data cable to the hard disk drive, as described below: Refer to Figure 4-1. o If mounting a third IDE hard drive, connect the secondary (IDE-2) cable to hard drive. The secondary cable is connected to the IDE CD-ROM and should have an available connector for the third IDE hard disk drive. o If mounting a third SCSI hard drive, connect the SCSI cable to the drive and ensure all SCSI drives are connected to the SCSI cable.
Chapter 4 Installing Mass Storage Devices The second and third drive trays are identical, but the forth drive tray is reserved for a hard drive (IDE or SCSI). The fourth drive tray provides four raised mounting posts to mount hard drives without the use of any mounting brackets. 6. Remove the RFI shield from the third drive tray. See Figure 4-5. 7. Ensure the backup tape drive is not terminated and ensure the SCSI ID jumper is set for address = ID 3 on the tape drive.
Chapter 4 Installing Mass Storage Devices 10. Replace the upper bezel and the left side cover. 12. Replace the external cables, power cord, and then restore power to the Server. The SCSISelect Utility automatically detects the new SCSI backup tape drive, but you should check the SCSISelect settings and make changes as necessary. B A RFI Shield Figure 4-5.
5 Installing Additional Memory Introduction The main memory for the HP Tower Server tc2100 is implemented using three memory slots on the system board and it supports up to 1.5 GB (512 MB x 3) of memory. The Server only supports HP 168-pin, PC 133 (133 MHz), 3.3V, buffered, ECC SDRAM DIMMs and ships with at least one 128 MB DIMM installed. The embedded video controller is provided with 4 MB standard video memory and cannot be upgraded.
Chapter 5 Installing Additional Memory • DIMM sizes may be mixed on the system board and may be loaded in any order (1 through 3). However, HP recommends starting at slot 1 and filling the slots in order with the largest size first: 1, 2, and 3. • Open slots between DIMMs are permitted. • When handling DIMMs, observe anti-static precautions to avoid damage. Installing Additional DIMMs 1. If the system is already installed and working, power down the system.
Chapter 5 Installing Additional Memory DIMM Slots (3) Figure 5-1. DIMM Slot Locations 5. Locate the DIMM slots and select a DIMM slot for installation. See Figure 5-2. DIMMs may be installed in any combination, in any slot, but HP recommends starting at slot 1 and filling the slots in order with the largest size first in slots, 1, 2, and 3.
Chapter 5 Installing Additional Memory DIMM Slots 3 2 1 Figure 5-2. DIMM Locations on System Board 6. Remove a DIMM from its container, handling the module by its edges. Use only HP PC133 (133 MHz) buffered ECC SDRAM DIMMs. CAUTION 40 The DIMM should be left in the anti-static container or placed on an anti-static surface, until you are ready to install it into the DIMM slot.
Chapter 5 Installing Additional Memory 7. Spread the two retaining latches on the slot outward. See Figure 5-3. 8. Align the notches on the DIMM with the keys on the slot. See Figure 5-3. Notches Keys Retaining Latches DIMM Slot Figure 5-3. DIMM to Slot Alignment 9. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the retaining latches close. See Figure 5-4. If the latches do not close, the DIMM is not inserted correctly.
Chapter 5 Installing Additional Memory DIMM Slots 3 2 1 System Board Figure 5-4. DIMM Insertion 10. Repeat Steps 7-9 to install the remaining DIMMs of your memory configuration. Removing DIMMs You may need to remove a DIMM module to downsize your memory configuration or to replace a defective DIMM. 1. If the Server is already installed and working, power down the Server. Refer to Chapter 2, "Controls, Ports, and Indicators." 2. Disconnect the power cables and all external cables.
Chapter 5 Installing Additional Memory 3. Remove the left side cover from the Server and lay it aside. Refer to Chapter 3, "Opening and Closing the HP Server." 4. Lay the Server on its side with the components up. 5. Open the retaining latches. 6. Lift the DIMM completely away from the slot. 7. Place the DIMM in its anti-static container. 8. Repeat Steps 5-7 for as many DIMMs as you need to remove. 9.
6 Installing Additional Boards Introduction The system board in the HP Tower Server tc2100 provides up to five PCI slots (P1 through P5), with five 32-bits slots at 33 MHz bus speed. The SCSI model requires the first slot, (P1) for the SCSI controller board. Tested PCI Boards For a list of tested PCI boards, check for compatibility in the Hardware Tested Products list for the HP Server tc2100 under the Technical Support topic for the specific NOS used in the Server at HP’s web site: http://www.hp.
Chapter 6 Installing Additional Boards Accessory Board Installation Guidelines The following sections provide the guidelines necessary to install the PCI accessory boards into the Server. NOTE Some full-length PCI boards may need a plastic "handle" (board extension) on one end to stabilize the board in the Server. If the board requires one and it is not installed, you may need to install the handle on the board, before installing it in the HP Server. See Figure 6-5.
Chapter 6 Installing Additional Boards By default the Server searches for boot devices in the following order depending on the Server model: IDE Model Boot Order: 9. Flexible disk drive 10. IDE CD-ROM drive 11. IDE hard drive (boot drive) 12. PCI slot P1 (32-bit slot) 13. PCI slot P2 (32-bit slot) 14. PCI slot P3 (32-bit slot) 15. PCI slot P4 (32-bit slot) 16. PCI slot P5 (32-bit slot) SCSI Model Boot Order: 10. Flexible disk drive 11. IDE CD-ROM drive 12. IDE hard drive (if boot drive) 13.
Chapter 6 Installing Additional Boards Installing Accessory Boards Use this procedure to install accessory boards and observe the installation guidelines listed earlier. 1. If the Server is already installed and working, power down the Server. Refer to Chapter 2, "Controls, Ports, and Indicators." 2. Disconnect the power cables and any external cables connected to the Server. If necessary, label each one to expedite re-assembly. 3. Remove the side cover and lay it aside.
Chapter 6 Installing Additional Boards 32-bit PCI Slot P1 PCI Slot P2 PCI Slot P3 PCI Slot P4 32-bit Figure 6-1. Accessory Board Slots NOTE Refer to the Tested Products List on the HP web site for specific slot recommendations for a particular PCI board type. 7. Remove the slot cover latch by: a. Lift up on the tab of slot cover latch. b. Raise the slot cover latch up from the slot covers. c. Remove it from the chassis and keep it for reassembly. See Figure 6-2.
Chapter 6 Installing Additional Boards A. C. B. Slot Cover Latch Latch Retainer Figure 6-2. Removing the Slot Cover Latch 8. Move the top of the desired slot cover away from the chassis and then lift it up and out of the chassis. See Figure 6-3.
Chapter 6 Installing Additional Boards Slot Cover Figure 6-3. Removing the Slot Cover NOTE Ensure you save the slot covers for use later to prevent EMI interference. These slot covers make a better metal-to-metal contact than previous slot cover designs. 9. Slide the accessory board into the slot. See Figure 6-4.
Chapter 6 Installing Additional Boards Slot Cover Chassis CrossSection View Figure 6-4. Inserting an Accessory Board 10. Replace the slot cover latch to secure the accessory board in the reverse order shown in Figure 6-2. The slot cover latch should snap in place. NOTE 52 You may need a plastic extension to secure any full length boards in PCI slots P1 through P5. See Figure 6-5.
Chapter 6 Installing Additional Boards PCI Board’s Plastic Extension Figure 6-5. PCI Board Plastic Extension 11. Once the accessory board is installed, you may need to install software drivers. The drivers for the new board are either part of your existing system software or included on a flexible diskette or CD-ROM provided with the accessory board. Removing Accessory Boards Apply the same steps as the installation procedure in reverse. Replace the slot cover. See the preceding sections for details.
7 Connecting the Monitor, Keyboard, Mouse, and UPS Introduction Use this chapter to connect the peripheral control devices, including the UPS, and monitor to the HP Tower Server tc2100. NOTE The two USB connectors are reserved for printers, external modems, a keyboard and a mouse, but support for these USB devices is NOS dependent. Power Mouse Keyboard LAN USB (2) COM 1 Parallel Video COM 2 Figure 7-1.
Chapter 7 Connecting the Monitor, Keyboard, Mouse, and UPS 1. Place the monitor, keyboard, and mouse near the HP Server and connect these devices to the Server using the connections provided on the rear of the chassis. See Figure 7-1. NOTE If you have a console switch box, refer to the switch box's user guide for instructions on connecting the keyboard, mouse, and monitor. CAUTION The Keyboard and Mouse ports are both PS/2 ports, but are not interchangeable.
8 Configuring the HP Server Introduction This chapter provides the setup instructions for your HP Tower Server tc2100 and is primarily concerned with how to use the HP Startup CD-ROM, (BIOS) Setup Utility, and SCSISelect Utility to configure the Server. The first few topics in this chapter provide an overview of the HP Startup CDROM and how to use its features to configure the Server.
Chapter 8 Configuring the HP Server • SCSISelect Utility - The instructions provided for this utility are used to: o Verify or modify SCSI controller settings. o Low-level format the SCSI disks or verify the SCSI disk media, if necessary The SCSI configuration utility used for the HP Server tc2100 is the Adaptec SCSISelect Utility. HP Startup CD-ROM The HP Startup CD-ROM provides you with the latest NOS drivers, DiagTools Utility, BIOS Phlash utility, and a utility for creating diskettes.
Chapter 8 Configuring the HP Server Contents of the HP Startup CD-ROM The following is a list of items contained on the HP Startup CD-ROM: • NOS Drivers (IDE, SCSI, NIC, Video) for all supported NOSs on the HP Server tc2100 (IDE and SCSI models). • DiagTools Utility • BIOS Phlash Utility • HP Server tc2100 Installation and Service Guides (Installation Guide, NOS Installation Guide, and Service Guide) in .pdf file format.
Chapter 8 Configuring the HP Server Setup (BIOS) Utility The (BIOS) Setup Utility of the HP Server is used to configure items in the BIOS using the following menus: • Main • Advanced • Security • Power • Boot • Exit Accessing the Setup Utility The (BIOS) Setup Utility menu offers the choices listed above, and the corresponding items are described in the topics below. 1. Turn on the monitor and the HP Server. 2.
Chapter 8 Configuring the HP Server • Advanced – Use this menu option to set o PCI Configuration – Configure the PCI slots individually, but the default settings allow the PCI Plug and Play feature to automatically configure the PCI slots. o Advanced Chipset Control – Maintain the default settings optimized for performance. Reserved for advanced users only.
Chapter 8 Configuring the HP Server • Power – Use this menu to set the Power Saving options but is NOS dependant. This menu enables the ACPI features only available with certain NOSs. o Idle Mode – This item slows down the processor during brief periods when the system is not busy. o Standby timeout – The standby mode will turn off various devices in the system including the screen, until you start using the computer again.
Chapter 8 Configuring the HP Server Using the Setup Screens Online help explains the settings displayed on the Setup Utility screens. Instructions are also provided for navigating between the screens and entering or changing the setup data. • Press the right-arrow and left-arrow keys to move between selections on the menu bar. The menu bar is present at the top of the main selections. • Press the up-arrow and down-arrow keys to move between fields on each screen.
Chapter 8 Configuring the HP Server 5. Type in the value for Minute and press Enter to move to the second field. 6. Type in the value for Second and press Enter. The cursor moves back to the Hour sub-field. 7. Scroll to System Date field to enter the system date in the field. The dates are entered in the "System Date" field in the same way as the time is entered in the "System Time" field. This field also has three separate subfields for month, day, and year enclosed in brackets [xx/xx/xxxx]. 8.
Chapter 8 Configuring the HP Server If the Supervisor password has not been set, then "Clear" will appear in both fields. If this is the case, then you are not allowed to set the User password until you set the Supervisor password. With no password set anyone can access the Setup Utility and boot the Server without a password. The Supervisor password controls access to the Setup Utility and its settings, but will not be in effect until you "Set" the password and reboot the Server.
Chapter 8 Configuring the HP Server 5. Type the new password in the next available field and press Enter. o If Step 4 was a new password then skip to Step 7. o If Step 4 was a current password, then continue with Step 6. NOTE Entering nothing in the "Enter new password" field followed by entering nothing the "Confirm new password" field will turn off the password setting, changing it to "Clear." If the Supervisor Password is changed to "Clear", the User password is also forced to "Clear." 6.
Chapter 8 Configuring the HP Server SCSI Configuration Utility The HP Server uses the SCSISelect Utility to verify or modify the SCSI controller board settings for the devices connected to the active SCSI connector on the SCSI controller board. If you need to verify or modify SCSI controller settings, or if you need to low-level format SCSI disks or verify SCSI disk media, run the SCSISelect Utility.
9 Troubleshooting Introduction If you are having problems installing your HP Tower Server tc2100, there are a number of tools available for troubleshooting, including the information provided in this chapter. • HP’s web site at http:\\www.hp.com to access the most comprehensive support material: o Latest support news – Late-breaking product and support information on HP Servers.
Chapter 9 Troubleshooting • HP Server tc2100 Service Guide (included on Startup CD-ROM) contains the following information: o Troubleshooting and maintenance information o List of Error Codes o List of Beep Codes o Part removal/replacement procedures o Replaceable parts information • The Startup CD-ROM provides a utility for troubleshooting purposes. o HP DiagTools Utility – An easy-to-use hardware diagnostic for Server verification, burn-in, and rapid troubleshooting.
Chapter 9 Troubleshooting Troubleshooting Sequence To troubleshoot problems during installation, do the following: • First, ensure the HP Server is configured properly. Most Server problems are the result of incorrect Server and SCSI configurations. • Verify all cables and boards are securely plugged into the appropriate connectors or slots. • If it is a network-related error, determine if the Server has enough memory and hard disk drive capacity. • Refer to the network operating system (NOS) manual.
Chapter 9 Troubleshooting 5. Verify the power supply is connected to the system board. 6. Verify the front power switch is connected to the system board. Problems after Server is Powered On If you suspect a hardware error, follow these steps and refer to "Hardware Problems" later in this chapter. 1. Log users off the network and power down the HP Server. 2. Remove the Server's left side cover. WARNING Before removing the cover, always unplug telephone cables and disconnect the power cord.
Chapter 9 Troubleshooting Error Messages There are three kinds of error messages. Two message types appear on screen during the POST process and include text messages or alphanumeric code. The third type is not a visual message, but an audible message (beep codes). Any one of these three types of error messages could point to a problem, which might prevent the Server from completing the boot process. The three types are described in the following bulleted list.
Chapter 9 Troubleshooting 9. Verify the DIMMs are installed correctly and fully seated. 10. Verify the DIMM notches are aligned to the keys in the DIMM connector. After Installing an Accessory: 1. Turn off the monitor, the Server, and any external devices. 2. Unplug all cables from the power outlet. 3. Remove the cover. 4. Check the following: o If you have installed an accessory board, verify the board is firmly seated in its slot and any switches or jumpers on the accessory board are properly set.
Chapter 9 Troubleshooting POST Error Messages If you get a POST text error message in normal video, details of the error are displayed on screen. Follow the instructions on screen to provide a solution. Table 9-1 describes the typical POST text error messages and the corrective action you may take to remedy the problem. If the Server starts, but POST still reports an error message, clear the CMOS configuration, as described later in this chapter.
Chapter 9 Troubleshooting If no message appears (screen is blank) • If no text or messages appear listen for the beep codes. Refer to the beep codes listed in the HP Server tc2100 Service Guide. • If no message appears but the Server stops after POST, verify the DIMMs are correctly installed. If a configuration error occurs • If you suspect the BIOS is corrupted, refer to "Clearing the CMOS Configuration," and restart the Server.
Chapter 9 Troubleshooting NOTE Do not take removal/replacement actions until you have taken other troubleshooting steps. See the troubleshooting checklist. Clearing the CMOS Configuration You may need to clear the CMOS memory if the BIOS configuration has been corrupted, or if incorrect settings made in the Setup Utility have caused error messages to be unreadable. To clear the configuration: 1. Turn off power to the Server and remove the side cover. 2.
Chapter 9 Troubleshooting Pin 3 Pin 1 Battery Spring CMOS Latch Clear Jumper Figure 9-1. Configuration Switch Location Pin 3 Pin 1 Normal Clear CMOS Figure 9-2. CMOS Jumper Settings Resetting a Lost Password If you have forgotten the Power-on password, you can reset it by clearing the CMOS configuration. Refer to the previous section, “Clearing the CMOS Configuration” for instructions.
Chapter 9 Troubleshooting Hardware Problems This section describes what to do if you have problems with your monitor, mass storage devices, printer, accessory boards, keyboard, or mouse. Monitor Does Not Work NOTE If the Server has a large amount of memory installed, it may take 30 seconds for the first screen to display. 1.
Chapter 9 Troubleshooting Keyboard or Mouse Does Not Work 1. Verify the keyboard and mouse are connected to the correct connectors. Refer to the I/O panel label on the rear panel of the Server. 2. Verify the mouse is correctly defined in the control options of your NOS. 3. Clean the mouse ball and rollers using a lint-free cloth. CD-ROM Drive Does Not Work 1. Verify a CD is inserted in the drive. 2. Verify the power and data cables are correctly connected to the device. 3.
Chapter 9 Troubleshooting Replacing a Battery If your HP Server repeatedly loses its configuration or the date-time clock stops, you should replace the battery. WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. 1.
Chapter 9 Troubleshooting View Rotated 90 Degrees CCW Figure 9-3. Battery on System Board 9. Insert the new battery with the positive sign (+) facing up in the socket. 10. Press down on the center of the battery with your thumb, pushing the battery down into the socket. The battery should snap into place. 11. Ensure the spring latch holds the battery firmly. 12. If necessary, replace the SCSI cable and replace the left side cover. 13. Power on the Server and reset the BIOS (CMOS) settings.
A Specifications Introduction This appendix provides the operating conditions (environmental requirements), hardware specifications, physical requirements, power requirements, and video resolutions of the HP Tower Server tc2100. The system board layout and its connectors are also provided. See Figures A-1 and A-2. Requirements The following tables provide the specifications required for normal operation of the HP Server tc2100. Table A-1.
Appendix A Specifications Table A-2. HP Server Hardware Specifications Processors This HP Server supports Intel Celeron or Intel Pentium III processors (system board automatically detects processor FSB and changes accordingly): • Intel Celeron - 850 MHz and above with 100 MHz FSB and Integrated 128K L2 Cache on processor • Intel Pentium III - 1.
Appendix A Specifications Table A-3. Weight and Dimensions Weight Basic configuration approx. 13.5 kg. (30 lbs) Fully loaded approx. 22.6 kg. (50 lbs) – excludes keyboard and monitor. Height 46.0 cm (18.11 inches) Width 20.5 cm (8.07 inches) Depth 46.7 cm (18.39 inches) Table A-4. Power Supply Specifications Parameter Characteristics Input Type Manual voltage selection Input Range – Maximum 100 to 127 VAC at 50/60 Hz Operating Current 100 to 127 VAC: 7.
Appendix A Specifications System Board Layout Mouse (U) CPU Fan Processor, Heatsink & Fan DIMM Slots Power 3 2 1 Keyboard (L) LAN (U) 2 USB (L) FDD Com 1 (L) Parallel (U) IDE-2 Video (L) IDE-1 Com 2 System Fan SCSI Controller LED Headers PCI Slot P1 PCI Slot P2 PCI Slot P3 PCI Slot P4 PCI Slot P5 Pin 3 Pin 1 Battery CMOS Beep Code Clear Jumper Speaker Figure A-1.
B Regulatory Information Regulatory Notices - Electromagnetic Compliance Electromagnetic Compatibility (EMC) requirements have been established in many countries to regulate the radio frequency energy generated by Information Technology Equipment (ITE). This energy is generated during the normal and intended use of this equipment and so it is limited by country regulations to levels intended to minimize potential interference to other electrical equipment, including public safety services.
Appendix B Regulatory Information Class A Accessories Installation and use of a Class A accessory creates a system that meets the requirements for industrial and commercial environments. If you are installing a Class A accessory in a system that has been labeled as a Class B product, the requirements and notice for Class A equipment shall be applied.
Appendix B Regulatory Information Declaration of Conformity (US and EU) DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's/Supplier Name: Hewlett-Packard Company Manufacturer's/Supplier Address: 10955 Tantau Avenue Cupertino, CA 95014-5040 USA declares, that the product Product Name: Regulatory ID: Model Number(s): Product Options: HP Server 8B2100 tc2100 ALL conforms to the following Product Specifications: Safety: IEC 60950: 1991+A1, A2, A3, A4 / EN 60950: 1992+A1
Appendix B Regulatory Information Regulatory Notices - Product Safety The following information applies only to HP Servers with factory-installed components. CD-ROM and Laser Safety Statements The following information applies only to HP Servers with factory-installed CD-ROM drives. CD-ROM Safety – United States WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only.
Appendix B Regulatory Information Battery Safety Statements This product uses a lithium battery. Battery Safety - United States WARNING Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Accessory Board Safety Statements Accessory Board Safety - United States CAUTION Some accessory board outputs may exceed U.S.
C Service and Support For all service and support information, see the HP Server Warranty and Service/Support Booklet included with your product.
D Warranty and Software License Warranty See the HP Server Warranty and Service/Support Booklet included with your product for all warranty and service/support information. HP Software Product License Agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND.
Appendix D Warranty and Software License If your Computer was shipped with a Recovery CD - (i) the Recovery CD and/or Support Utility software may be used only for restoring the hard disk of the HP computer system with which the Recovery CD originally was provided, and (ii) if separate EULA(s) are included with your Computer for any other MS products which are included on the Recovery CD, those MS products are subject to the terms of their respective EULA(s).
Index 1 1.
Index cover removing left side, 18 replacing left side, 21 cover guidelines, 17 cover security key lock, 18 covers, 34, 36 D date-time problems troubleshooting, 81 Dimensions, 85 DIMM sizes 128 MB, 37 256 MB, 37 512 MB, 37 DIMMs installation, 37 installation guidelines, 37 non-compatible, 37 open slot configuration, 38 removing, 42 retaining latches, 43 slots 1 through 3, 38 supported memory capacity, 37 Disk Array Controller board HP NetRAID 1M, 46 recommendation, 46 display modes, 85 drive shelves common
Index HP Server tc2100 Service Guide, 17 HP Startup CD-ROM, 1 DOS boot method, 58 HP DiagTools Utility, 57 HTML browser tool, 58 Installation and Service Guides, 58 NOS drivers, 57 operation methods, 58 PDF files, 58 Windows method, 58 HP Tape Drive error codes, 9 I input voltage switch, 4 inrush current allowing for, 13 installation desired NOS, 6 NOS driver, 6 upgrade options, 2 installing additional memory, 37 DIMMs, 37 interference, 88 IRQ settings automatically assigned, 46 K keyboard, 55 troubleshoot
Index mouse, 10 two USB, 10 ports external SCSI, 10 keyboard, 55 mouse, 55 parallel, 10 printer, 10 rear panel, 10 serial, 10 serial ports, 55 USB, 55 video, 10, 55 POST Beep codes, 73 error codes, 73 error messages, 73 POST power-on self test, 73 power cord arching effect, 5, 56 power management Sleep States, 14 Power requirements, 85 power supply arching effect, 5, 56 input voltage switch, 4 power switch DC power (front panel), 7 powering-down procedure, 13 powering-on procedure, 12 power-on self test PO
Index power management, 14 scheduled events, 14 standby, 14 suspend, 14 wake-up events, 14 slot cover EMI interference prevention, 51, 53 special design, 49 software support, 93 Software licensing, 95 software product license agreement, 95 switch box connection, 56 keyboard, 56 monitor, 56 mouse, 56 switch settings input voltage switch, 4 system board removing DIMMs, 42 System board components, 86 connectors, 86 system fan thermal sensor control, 11 variable speed, 11 system fan speed BIOS settings, 62 sys
