HP Smart Array 6400 Series Controllers Support Guide, September 2007

4 Troubleshooting
This chapter describes diagnostic and troubleshooting tools for Smart Array 6400 Series
Controllers. This chapter addresses the following topics:
“HP Support Tools Manager” (page 55)
“Event Monitoring Service” (page 55)
“ODE” (page 55)
“The sautil Command” (page 56)
HP Support Tools Manager
HP Support Tools Manager (STM) is a software application that you can run from the console
to obtain status and descriptive information about HP Smart Array Controllers. STM can also
be used to diagnose problems.
You must use STM version C.46.00 or later with Smart Array Controllers on HP-UX 11i v2
(September 2004) or later. You must use STM version A.45.00 or later with Smart Array Controllers
on HP-UX 11i v1 (June 2004) later.
For detailed information on STM, go to:
http://docs.hp.com/en/diag.html
Event Monitoring Service
Event Monitoring Service (EMS) notifies you when an event occurs on the system.
A hardware event monitor monitors hardware for unusual behavior (an event) and sends a
message to EMS, which notifies you of the event and provides suggestions for correcting the
problem. EMS is available for the Smart Array Controller.
For detailed information on how hardware monitors work, go to:
http://docs.hp.com/en/diag.html
ODE
The HP Offline Diagnostics Environment (ODE) supports the Smart Array Controllers. ODE is
an offline support tool for troubleshooting systems that are running without an operating system
or systems that cannot be tested using online tools. The offline environment is also useful for
testing a system before it boots.
ODE provides a user-friendly interface for diagnostics and utilities that have been developed to
run in this environment. ODE has a distributed architecture consisting of several modules. Each
module has a specific function and uses well defined protocols to communicate with the other
modules.
You can use either a command-line interface or a menu-driven interface. The command-line
interface enables you to select specific tests and utilities to execute on a specific hardware module.
The menu-driven interface enables you to specify the hardware module to be tested, then ODE
selects the appropriate tests to execute on the module.
ODE consists of the following:
Test Controller Acts as the user interface and launches the execution of the
Test Modules.
Test Modules Diagnostic or utility programs designed to execute within
ODE. These modules exercise or diagnose user-specified
hardware units.
HP Support Tools Manager 55