HP StorageWorks DAT Tape Drives User Guide - USB (April 2005)

HP StorageWorks DAT Tape Drives User Guide 5
About this guide
This guide provides information about:
• Installing the HP StorageWorks DAT tape drive
• Using the HP StorageWorks DAT tape drive
• Troubleshooting the HP StorageWorks DAT tape drive
Related documentation
In addition to this guide, please refer to other documents for this product:
• ‘Start here’ poster for an overview of the installation information in this guide (available in
English, French, German and Japanese)
These and other HP documents can be found on the HP documents web site:
http://www.docs.hp.com
.
Registering your tape drive
Once you have installed and tested your HP StorageWorks DAT tape drive, please take a few
minutes to register your product. You can register via the web (www.register.hp.com
).
To ensure your registration is complete, there are a number of questions on the electronic form that
are mandatory. Other questions are optional. However, the more you feel able to complete, the
better HP can meet your needs.
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support web site:
http://www.hp.com/support/
.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Applicable error messages
• Operating system type and revision level
• Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
HP strongly recommends that customers sign up online using the Subscriber's choice web site at
http://www.hp.com/go/e-updates
.
• Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest versions of drivers, and firmware documentation updates as well as instant access to
numerous other product resources.