Brocade Fabric OS MIB Reference v7.1.0 (53-1002750-01, March 2013)

Fabric OS MIB Reference xix
53-1002750-01
Getting technical help
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
http://www.fibrechannel.org
Getting technical help
Contact your switch supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information immediately
available:
1. General Information
• Switch model
• Switch operating system version
• Software name and software version, if applicable
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
• Brocade 300, 4100, 4900, 5100, 5300, 6510, 6520, 7500, 7500E, 7800, 8000,
VA-40FC, and Brocade Encryption Switch—On the switch ID pull-out tab located inside the
chassis on the port side on the left
• Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
• Brocade 5410, 5424, 5450, 5460, 5470, 5480—Serial number label attached to the
module
• Brocade 7600—On the bottom of the chassis
• Brocade 48000—Inside the chassis next to the power supply bays
• Brocade DCX and 8510-8—On the bottom right on the port side of the chassis
• Brocade DCX-4S and 8510-4—On the bottom right on the port side of the chassis, directly
above the cable management comb
3. World Wide Name (WWN)
*FT00X0054E9*
FT00X0054E9