HP Storage Essentials SRM 6.0 User Guide for Enterprise Edition and Standard Edition SRM Software (July 2008)

HP Storage Essentials SRM 6.0 User Guide 701
NOTE: If you see an error message when you enter this command, a previous certificate
may not have been created. You can ignore the error message.
4. To create a new certificate containing the DNS name of the management server, enter the
following at the command prompt:
perl generateAppIQKeyStore.pl
5. If the program is unable to detect a DNS name, enter the following at the command prompt:
perl generateAppIQKeyStore.pl create mycomputername
where mycomputername is the DNS name of the computer
6. To copy the new certificate to the management server, enter the following at the command
prompt:
perl generateAppIQKeyStore.pl copy
The new certificate is copied to the correct location.
Troubleshooting Discovery and Discovery Data Collection
This section contains the following topics:
• Troubleshooting Mode, page 702
• Unable to discover Emulex host bus adapters, page 703
• CIMOM Service Not Starting After Trying to Discover Sybase or SQL Server Applications,
page 703
• Configuring E-mail Notification for Discovery Data Collection, page 703
• Increasing the Time-out Period and Number of Retries for Switches in Progress, page 704
• “Connection to the Database Server Failed” Error, page 706
• An Element is Not Listed on the Discovery Data Collection Page, page 706
• DCOM Unable to Communicate with Computer, page 706
• Duplicate Listings/Logs for Brocade Switches in Same Fabric, page 707
• Element Logs Authentication Errors During Discovery, page 708
• EMC Device Masking Database Does Not Appear in Topology (AIX Only), page 708
• Management Server Does Not Discover Another Management Server's Database, page 708
• Microsoft Exchange Drive Shown as a Local Drive, page 708
• Unable to Discover Microsoft Exchange Servers, page 708
• Nonexistent Oracle Instance Is Displayed, page 708
• Requirements for Discovering Oracle, page 708
• ”Do Not Run Overlapping Discovery Schedules” on page 709
• "This storage system uses unsupported firmware. ManagementClassName: class_name"
Message, page 709
• Incorrect Topology Sometimes Displayed for CNT Switches, page 713
• Unable to See Path Information, page 713
• Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration, page 713