HP Storage Essentials V5.1 User Guide First Edition (T4283-96026, August 2006)

Troubleshooting660
• ”“Connection to the Database Server Failed” Error” on page 663
• ”DCOM Unable to Communicate with Computer” on page 663
• ”Duplicate Listings for Brocade Switches in Same Fabric” on page 663
• ”Element Logs Authentication Errors During Discovery” on page 664
• ”EMC Device Masking Database Does Not Appear in Topology (AIX Only)” on page 664
• ”Management Server Does Not Discover Another Management Server's Database” on
page 664
• ”Microsoft Exchange Drive Shown as a Local Drive” on page 664
• ”Unable to Discover Microsoft Exchange Servers” on page 664
• ”Nonexistent Oracle Instance Is Displayed” on page 664
• ”Requirements for Discovering Oracle” on page 664
• ”Do Not Run Overlapping Discovery Schedules” on page 665
• ”"This storage system uses unsupported firmware. ManagementClassName: ???" Message” on
page 665
• ”Incorrect Topology Sometimes Displayed for CNT Switches” on page 669
• ”Unable to Find Elements on the Network” on page 670
• ”Unable to See Path Information” on page 670
• ”Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration” on
page 670
• ”A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly” on page 670
• ”Unable to Monitor McDATA Switches” on page 670
• ”Unable to Detect a Host Bus Adapter” on page 671
• ”Navigation Tab Displays Removed Drives as Disk Drives” on page 671
• ”Unable to Obtain Information from a CLARiiON Storage System” on page 671
• ”Discovery Fails Too Slowly for a Nonexistent IP Address” on page 671
• ”“CIM_ERR_FAILED” Message
” on page 672
• ”Communicating with HiCommand Device Manager Over SSL” on page 674
• ”Unable to Discover a UNIX Host Because of DNS or Routing Issues” on page 675
• ”Troubleshooting Hardware” on page 677
Names are Changed After Running Discovery Data Collection/Get Details
for Cisco SMI-S Switches
Cisco switches on the fabric are displayed without their names—each Cisco SMI-S switch name on
the fabric is replaced with a generic name such as: Switch_1401 after running Discovery Data
Collection/Get Details.
To view the correct names for the Cisco SMI-S switches after running Discovery Data
Collection/Get Details, manually enter the correct name for the Cisco SMI-S switches.
Configuring E-mail Notification for Discovery Data Collection/Get Details