HP Storage Global Limited Warranty and Technical Support HP Part Number: 538641-406 Published: August 2011 Edition: English
Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after August 30, 2011. THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT, AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP, WHICH MATERIALLY IMPACT YOUR RIGHTS.
Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware. The term “HP Hardware Product” DOES NOT include any software applications or programs, non-HP products, or non-HP branded peripherals.
Exclusive remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED.
◦ Provide remote connectivity through an HP-approved communications line, if required ◦ Assist HP in running the Proprietary Service Tools ◦ Use the electronic data transfer capability to inform HP of events identified by the software ◦ Purchase HP-specified remote connection hardware for systems with remote diagnosis service, if required ◦ Return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools upon termination of warranty support ◦ Not sell, transfer, assign,
HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing. • HP online support includes a variety of self-help tools, troubleshooting assistance, and access to the patch database, firmware/software update packages, and documentation. For more information, see: http://www.hp.com/support or http://www.hp.
Table 1 EVA, XP, and 3PAR Disk Storage Systems Product EVA4000, EVA4000 SAN Starter Bundles5 XP Disk Array EVA4000, 6000, 8000, 4100, 6100, 8100 Disk Array5 Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include 1 year Remote monitoring and notification of errors and events CSR6: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR6 parts 2 years 2 years 3 years EVA6400, 8400 Disk Array5 Normal busines
7 Applies to EVA4400s with a product number ending in B, and EVA4400 embedded switches with a product number ending in C. 8 To take full advantage of HP 3PAR remote monitoring and support solutions, and to maximize the service delivery experience, HP requires that you enable these features at the time of installation.
Table 2 Proliant Storage Servers, AiO and MSA Storage Systems Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Proliant Storage Servers DL100 G1, DL100 G2, DL100 G2 DPSS, ML310, ML110, ML310G3 DPSS, DL160, DL1855 1 year Remote monitoring and notification of errors and events CSR6: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or th
Table 2 Proliant Storage Servers, AiO and MSA Storage Systems (continued) Product MSA20, 30, 50, 60, 70, SFS205, 7 MSA20005 MDS600 1 2 Warranty Period 3 years 3 years 3 years Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business ho
Table 3 Disk Drives and Accessories Product Warranty Period1 Remote Monitoring & Support2 Customer Performed Maintenance Tasks3 Include Service Delivery Method4 Availability & Response Time5 ATA/PATA/SATA Disk Drives 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events (depending on system capab
Table 4 Storage Networking Products Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Network Interface Cards (NIC)5 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events (depending on system c
6 7 14 Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5). Applies to product numbers ending in B.
Table 5 Tape Drives and Autoloaders Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 DAT 24 USB5 1 year N/A CSR6: Whole Unit Replacement Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Next business day response CSR6: Whole Unit Replacement Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Next business day response CSR6: Whole Unit Replacement Parts-O
5 Tape drives embedded inside an HP server do not adopt the server warranty. 6 Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 MSL2024, MSL4048 Tape Library 1 year Web based management and remote monitoring CSR5: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours CSR5: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal busine
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Next business day response Tape Array 5300 3 years N/A CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts Firmware upgrade and pre-upgrade tasks 1 2 Normal business hours Next business
Table 7 Other Disk Storage Systems Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Disk Subsystem DS21206 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts NAS - 500s, S10006 1 year N/A Firmware upgrade and p
Table 7 Other Disk Storage Systems (continued) Product Warranty Period HP X9320 Network Storage 3 years System6, 7 Remote Monitoring & Support1 N/A Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Firmware upgrade and pre-upgrade tasks Next business day response CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts Firmware upgrade and pre-upgrade tasks HP X9720
4 5 6 Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under certain supplier conditions, response time may vary.
Support includes: • Answering installation questions (how-to, first steps, and prerequisites) • Setting up and configuring software and options supplied or purchased with HP Hardware Products (how-to and first steps) • Interpreting system error messages • Isolating system problems • Obtaining support pack information or updates for software purchased or supplied with HP Hardware Products Support does NOT include assistance with: • Generating or diagnosing user-generated programs or source codes