HP Storage Global Limited Warranty and Technical Support HP Part Number: 538641-408 Published: January 2012 Edition: English
Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after January 31, 2012. THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT, AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP, WHICH MATERIALLY IMPACT YOUR RIGHTS.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware.
HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model.
“Proprietary Service Tools”); Proprietary Service Tools are and remain the sole and exclusive property of HP.
HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Parts for which customer self repair is optional. These parts are also designed for customer self repair.
In order to receive on-site support, you must: • Have a representative present when HP provides warranty services at your site • Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors • Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support • Ensure that all manufacturer
Table 1 EVA, XP, and 3PAR Disk Storage Systems Product EVA4000, EVA4000 SAN Starter Bundles5 Service Delivery Method3 Warranty Remote Monitoring & Period Support1 Customer Performed Maintenance Tasks2 Include 1 year CSR6: Available on some On-site Warranty Service parts and mandatory on for service events not remedied remotely or some parts through CSR6 Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events Availability & Response Time4
4 5 6 7 8 Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under certain supplier conditions, response time may vary.
Table 2 ProLiant Storage Servers, AiO and MSA Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Firmware upgrade and pre-upgrade tasks remedied remotely or through CSR6 Second and third years: Parts-Only Warranty Service Normal business hours Next business day response MSA1000, 1500, 1510i 3 years Remote monitoring and notification of errors and events CSR6: Available
Table 3 Disk Drives and Accessories Product Warranty Period1 Remote Monitoring & Support2 Customer Performed Maintenance Tasks3 Include Service Delivery Method4 Availability & Response Time5 ATA/PATA/SATA Disk Drives 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events (depending on system capab
Table 4 Storage Networking Products Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Network Interface Cards (NIC)5 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events (depending on system c
6 7 Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5). Applies to product numbers ending in B.
5 6 certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for the response time for your area. Tape drives embedded inside an HP server do not adopt the server warranty. Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include VLS 6xxx/9xxx Series Virtual Tape Library6 1 year Web based management and remote monitoring CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts Firmware upgrade and pre-upgrade tasks RDX
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include HP LeftHand P4500 Storage System Service Delivery Method3 Availability & Response Time4 Next business day response HP P4500 G2 Storage System Disk System DS25006 2 years HP 4400 Scalable NAS File 2 years Services6, 7 HP SAN Virtualization Services Platform (SVSP)6 2 years HP Enterprise File Services Clustered Gateway6, 7 3 years Remote monitoring and
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Firmware upgrade and pre-upgrade tasks remedied remotely or through CSR5 Second and third years: Parts-Only Warranty Service Normal business hours Next business day response HP D2200sb Storage Blade 3 years IO Accelerator for BladeSystem c-Class HP LeftHand P4300 Starter SAN Solution HP P4300 G2 Start
INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED “AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES.
Support does NOT include assistance with: • Generating or diagnosing user-generated programs or source codes • Installation of non-HP products • System optimization, customization, and network configuration Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: • Locate your nearest HP support provider via the World Wide Web at: http://www.hp.
• Express warranties—HP will be legally required to comply with the express warranty that is set out in its terms and conditions. • Reasonable time—repair services provided by HP must be provided within a reasonable time. If you think that you are entitled to any of the above remedies, please contact HP: Hewlett-Packard Australia Pty Ltd 353 Burwood Highway Forest Hill Vic 3131 nl nl To initiate a support request, please use the numbers below or visit http://www.hp.com.
