HP Storage Global Limited Warranty and Technical Support HP Part Number: 710996-007 Published: June 2014
Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after June 10, 2014. THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT, AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP, WHICH MATERIALLY IMPACT YOUR RIGHTS.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware.
HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model.
“Proprietary Service Tools”); Proprietary Service Tools are and remain the sole and exclusive property of HP.
HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Parts for which customer self repair is optional. These parts are also designed for customer self repair.
In order to receive on-site support, you must: • Have a representative present when HP provides warranty services at your site • Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors • Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support • Ensure that all manufacturer
Table 1 EVA, XP, and 3PAR Disk Storage Systems (continued) Warranty Remote Monitoring & Period Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 3 years Remote monitoring and notification of errors and events None On-site Warranty Service Remote monitoring and notification of errors and events None EVA4000, 6000, 8000, 4100, 6100, 2 years 8100 Disk Array5 Remote monitoring and notification of errors and events CSR6: Available on some On-site Warranty Service parts an
Table 1 EVA, XP, and 3PAR Disk Storage Systems (continued) Product Warranty Remote Monitoring & Period Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 business day on-site response8 1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable these features at installation time.
Table 2 ProLiant Storage Servers, AiO and MSA Storage Systems (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include HP X1000 G1 3 years Remote monitoring and notification of errors and events CSR6: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR6 parts HP X3000 G1 Firmware upgrade and pre-upgrade tasks HP X100
1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services. For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5). 3 For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
Table 3 Disk Drives and Accessories (continued) Product Remote Monitoring & Support2 Customer Performed Maintenance Tasks3 Include Service Delivery Method4 Availability & Response Time5 Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service 3 years for any HDD or SSD failure, including SSDs reaching the write wear limit Remote monitoring and notification of errors and events (depending on system capability) None 2 years
Table 3 Disk Drives and Accessories (continued) Product Warranty Period1 Remote Monitoring & Support2 Customer Performed Maintenance Tasks3 Include Service Delivery Method4 Availability & Response Time5 1–5 business day response SCSI/SAS Disk Drives 3 years Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours 1–5 business day response 1 Warranty duration i
Table 4 Storage Networking Products (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include MDS 9222i Fabric Switch 2 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR6 parts Remote monitoring and notification of err
Table 5 Tape Drives and Autoloaders (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 DAT 24 SCSI5 3 years N/A CSR6: Whole Unit Replacement Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Next business day response CSR6: Whole Unit Replacement Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Next business day response CSR6: Whole Unit Replac
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products (continued) Product StoreOnce 6000 and B6000 Series Backup Systems 6 SKM key management appliance MSL8048, MSL8096 Tape Library Warranty Period 1 year 1 year 1 year Remote Monitoring & Support1 Web based management and remote monitoring N/A Web based management and remote monitoring HP StoreEver MSL6480 Scalable Libraries Tape Libraries: ESL-e, EML, MSL6000 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Avai
1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services. For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5). 3 For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
Table 7 Other Disk Storage Systems (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include HP Enterprise File Services Clustered Gateway6, 7 3 years N/A CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts Firmware upgrade and pre-upgrade tasks E5000 Messaging System HP IBRIX X9300 Storage Gateway6, 7 3
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Next business day response HP P4500 G2 Virtualization SAN Solution HP LeftHand P4500 Multi-site SAN Solution HP P4500 G2 Multi-site SAN Solution HP P4500 G2 60TB MDL SAS Scalable Capacity SAN Solution HP P4800 G2 SAS SAN Solution for BladeSystem HP P4900 G2 SSD SAN Solution HP StoreVirtual 4130 SAS Storag
Software Limited Warranty EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED “AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED W
• Isolating system problems • Obtaining support pack information or updates for software purchased or supplied with HP Hardware Products Support does NOT include assistance with: • Generating or diagnosing user-generated programs or source codes • Installation of non-HP products • System optimization, customization, and network configuration Contacting HP If your product fails during the Limited Warranty Period, and the suggestions in the product documentation do not solve the problem, you can rec
• Description—goods supplied by HP must match the description provided by HP. • Sample—goods supplied by HP must match any sample shown to you by HP. • Title—a consumer who purchases a good from HP must receive clear title to the good. • Due care and skill—services provided to you by HP must be provided with due care and skill. • Express warranties—HP will be legally required to comply with the express warranty that is set out in its terms and conditions.
