HP Storage Global Limited Warranty and Technical Support HP Part Number: 710996-006 Published: March 2014
Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after March 31, 2014. THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT, AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP, WHICH MATERIALLY IMPACT YOUR RIGHTS.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware.
HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model.
“Proprietary Service Tools”); Proprietary Service Tools are and remain the sole and exclusive property of HP.
HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Parts for which customer self repair is optional. These parts are also designed for customer self repair.
In order to receive on-site support, you must: • Have a representative present when HP provides warranty services at your site • Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors • Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support • Ensure that all manufacturer
Table 1 EVA, XP, and 3PAR Disk Storage Systems (continued) Warranty Remote Monitoring & Period Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 3 years Remote monitoring and notification of errors and events None On-site Warranty Service EVA4000, 6000, 8000, 4100, 6100, 2 years 8100 Disk Array5 Remote monitoring and notification of errors and events CSR6: Available on some On-site Warranty Service parts and mandatory on for service events not remedied remotely or some
1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services. For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5). 3 For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
Table 2 ProLiant Storage Servers, AiO and MSA Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 HP X5000 G2 HP StoreEasy 1000 3 years HP StoreEasy 3000 HP StoreEasy 5000 All-in-One Storage System AiO4005, 7 Remote monitoring and notification of errors and events Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Firmware upgrade and pre-upgrade tasks Normal business hours CSR6: Available on some On-site Warranty Se
5 Disk drive warranty may vary. For details, see Table 3 (page 11). 6 Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5). For details on the services bundled with this product, check the product specifications at http://www.hp.com.
Table 3 Disk Drives and Accessories (continued) Product Remote Monitoring & Support2 Customer Performed Maintenance Tasks3 Include Service Delivery Method4 Availability & Response Time5 Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service 3 years for any HDD or SSD failure, including SSDs reaching the write wear limit Remote monitoring and notification of errors and events (depending on system capability) None 2 years
6 7 8 certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for the response time for your area. Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services. For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5). 3 For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
Table 5 Tape Drives and Autoloaders (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Next business day response Ultrium Tape Blades5 1 2 3 years Remote monitoring and notification of errors and events (depending on system capability) CSR6: Whole Unit Replacement Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Next business day response Normal business hours T
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Tape Libraries: ESL-e, EML, MSL6000 1 year ESL-e and EML have SNMP and SMI-S for remote monitoring.
Table 7 Other Disk Storage Systems Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Disk Subsystem DS21206 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts NAS - 500s, S10006 1 year N/A Firmware upgrade and p
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Next business day response HP IBRIX X9320 Storage6, 7 3 years N/A None On-site Warranty Service Normal business hours Next business day response HP X9720 Network Storage6, 7 3 years N/A None On-site Warranty Service Normal business hours Next business day response HP IBRIX X9730 Storage6, 7 3 yea
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include HP StoreVirtual 4530 SAS Storage9 Service Delivery Method3 Availability & Response Time4 Next business day response HP StoreVirtual 4630 SAS Storage9 HP StoreVirtual 4730 SAS Storage9 HP StoreVirtual 4730 FC SAS Storage9 HP StoreVirtual 4335 Hybrid Storage 1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service
HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for replacement.
◦ Operating system ◦ Third-party hardware or software ◦ Detailed questions Australia Warranty Policy HEWLETT-PACKARD AUSTRALIA WARRANTY POLICY: YOUR CONSUMER RIGHTS When you buy a good from HP as a consumer, the good comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
Product Phone HP Pavilion Desktop PC Support & Spare Parts 1300 721 147 If dialling internationally: +61 3 8833 5000 Compaq Presario PC Support & Spare Parts 1300 888 423 If dialling internationally: +61 3 8833 5000 HP MediaSmart Server & HP StorageWorks DataVault 1 800 83 9667 HP Calculators 1 300 551 664 HP WebOS support (Including HP TouchPad and Palm products) 1 800 282 653 For further information on consumer rights visit http://www.consumerlaw.gov.au and http:// www.accc.gov.
