HP Storage Global Limited Warranty and Technical Support HP Part Number: 538641-407 Published: November 2011 Edition: English
Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after November 14, 2011. THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT, AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP, WHICH MATERIALLY IMPACT YOUR RIGHTS.
Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware. The term “HP Hardware Product” DOES NOT include any software applications or programs, non-HP products, or non-HP branded peripherals.
Exclusive remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED.
◦ Provide remote connectivity through an HP-approved communications line, if required ◦ Assist HP in running the Proprietary Service Tools ◦ Use the electronic data transfer capability to inform HP of events identified by the software ◦ Purchase HP-specified remote connection hardware for systems with remote diagnosis service, if required ◦ Return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools upon termination of warranty support ◦ Not sell, transfer, assign,
HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing. • HP online support includes a variety of self-help tools, troubleshooting assistance, and access to the patch database, firmware/software update packages, and documentation. For more information, see: http://www.hp.com/support or http://www.hp.
Table 1 EVA, XP, and 3PAR Disk Storage Systems Product EVA4000, EVA4000 SAN Starter Bundles5 Service Delivery Method3 Warranty Remote Monitoring & Period Support1 Customer Performed Maintenance Tasks2 Include 1 year CSR6: Available on some On-site Warranty Service parts and mandatory on for service events not remedied remotely or some parts through CSR6 Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events Availability & Response Time4
4 5 6 7 8 Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under certain supplier conditions, response time may vary.
Table 2 ProLiant Storage Servers, AiO and MSA Storage Systems (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include MSA1000, 1500, 1510i 3 years Remote monitoring and notification of errors and events CSR6: Available on some First year: On-site Warranty parts and mandatory on some Service for service events not remedied remotely or through parts CSR6 Firmware upgrade and pre-upgrade tasks
Table 3 Disk Drives and Accessories Product Warranty Period1 Remote Monitoring & Support2 Customer Performed Maintenance Tasks3 Include Service Delivery Method4 Availability & Response Time5 ATA/PATA/SATA Disk Drives 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events (depending on system capab
Table 4 Storage Networking Products Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Network Interface Cards (NIC)5 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events (depending on system c
6 7 Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5). Applies to product numbers ending in B.
5 6 certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for the response time for your area. Tape drives embedded inside an HP server do not adopt the server warranty. Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details, see http://www.hp.
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include VLS 6xxx/9xxx Series Virtual Tape Library6 1 year Web based management and remote monitoring CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts Firmware upgrade and pre-upgrade tasks RDX
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include HP LeftHand P4500 Storage System Service Delivery Method3 Availability & Response Time4 Next business day response HP P4500 G2 Storage System Disk System DS25006 2 years HP 4400 Scalable NAS File 2 years Services6, 7 HP SAN Virtualization Services Platform (SVSP)6 2 years HP Enterprise File Services Clustered Gateway6, 7 3 years Remote monitoring and
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Firmware upgrade and pre-upgrade tasks remedied remotely or through CSR5 Second and third years: Parts-Only Warranty Service Normal business hours Next business day response HP D2200sb Storage Blade 3 years IO Accelerator for BladeSystem c-Class HP LeftHand P4300 Starter SAN Solution HP P4300 G2 Start
Software Limited Warranty EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED “AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED W
Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following: • Locate your nearest HP support provider via the World Wide Web at: http://www.hp.
