space HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support English 538641-005 September 2009
Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after September 14, 2009. THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT, AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP, WHICH MATERIALLY IMPACT YOUR RIGHTS.
All non-HP products or non-HP branded peripherals external to the HP Hardware Product—such as external storage subsystems, displays, printers and other peripherals—are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers or publishers may provide their own warranties directly to you. HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period.
COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS, BUSINESS INTERRUPTION, LOSS OF DATA, LOST REVENUE, LOSS OF USE, OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS OF ANY KIND, OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
• Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not dependent on the HP Hardware Product under warranty support. • Notify HP if you use HP Hardware Products in an environment that poses a potential health or safety hazard to HP employees or subcontractors. HP may require you to maintain such products under HP supervision and may postpone warranty service until you remedy such hazards.
On-site warranty service Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP may, at its sole discretion, determine if a defect can be repaired: • Remotely • By the use of a CSR part • By a service call at the location of the defective unit If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased.
Table 1 EVA and XP Disk Storage Systems Product EVA4000, EVA4000 SAN Warranty Period Remote Monitoring & Support Tasks Include Availability & Response Time4 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts and mandatory on some parts Onsite Warranty Service for service events not remedied remotely or Firmware upgrade and pre-upgrade tasks Normal business hours 5 Starter Bundles Customer Performed Maintenance 1 2 Service Delivery Method3 thr
Table 2 Proliant Storage Servers, AiO and MSA Storage Systems Product Proliant Storage Servers DL100 G1, DL100 G2, DL100 G2 DPSS, ML310, ML110, ML310G3 DPSS, Warranty Period Remote Monitoring & Support Tasks Include ity & Response Time4 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts and mandatory on some parts Onsite Warranty Service for service events not remedied remotely or Firmware upgrade and pre-upgrade tasks Normal business hours Custome
Product MDS600 Warranty Period Remote Monitoring & Customer Performed Maintenance Support1 Tasks2 Include 3 years Remote monitoring and email notification of errors and events (depending on system capability) CSR6: All parts Parts-Only Warranty Service8 Firmware upgrade and pre-upgrade tasks Normal business hours Service Delivery Method3, Availability & Response Time4 Next business day response 1To take full advantage of HP's remote monitoring & support solutions, and to maximize the service
Table 3 Disk Drives and Accessories Product Warranty 1 ATA/PATA/SATA Disk Drives Remote Monitoring & Sup2 3 Period port 1 year Remote monitoring and email notification of errors and events (depending on system capability) Batteries 2 years EVA 4400, 6400 and 8400 SSD 3 years EVA 4400 FC and FATA Drive Service Delivery Method4, ance Tasks Include Availability & Response Time5 CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours 1–5 busine
Table 4 Storage Networking Products Product Network Interface Cards (NIC)5 Warranty Period Remote Monitoring & Support1 1 year Remote monitoring and email notification of errors and events (depending on system capability) Customer Performed Mainten2 Service Delivery Method3, ance Tasks Include Availability & Response Time4 CSR6: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours CSR6: Available on some parts and mandatory on some parts Onsite Wa
Table 5 Tape Drives and Autoloaders Product DAT 24 USB5 Warranty Period Remote Monitoring & Support1 1 year N/A Customer Performed Mainten2 Service Delivery Method3, ance Tasks Include Availability & Response Time4 CSR6: Whole Unit Replacement Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Next business day response DAT 72x10 1U Tape Autoloaders 1/8 Tape Autoloaders 1/8 G2 Tape Autoloaders DAT 24 SCSI5 3 years Web based management and remote monitor
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products Product MSL2024, MSL4048 Tape Library Warranty Period Remote Monitoring & Support1 1 year Web based management and remote monitoring Customer Performed Mainten2 Service Delivery Method3, ance Tasks Include Availability & Response Time4 CSR5: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Next business day response Parts-Only Warranty Service VLS 1000i6 Normal business hours Next b
Product Tape Array 5300 Warranty Period Remote Monitoring & Support1 3 years N/A Customer Performed Maintenance Tasks2 Include Service Delivery Method3, Availability & Response Time4 CSR5: Available on some parts and mandatory on some parts Onsite Warranty Service for service events not remedied re- Firmware upgrade and pre-upgrade tasks Normal business hours motely or through CSR5 Next business day response 1To take full advantage of HP's remote monitoring & support solutions, and to maximize
Table 7 Other Disk Storage Systems Product Disk System DS25005 Disk Subsystem DS21205 Warranty Period Remote Monitoring & Support1 2 years 1 year Customer Performed Mainten2 Service Delivery Method3, ance Tasks Include Availability & Response Time4 Remote monitoring and email notification of errors and events (depending on system capability) CSR6: Available on some parts and mandatory on some parts Onsite Warranty Service for service events not remedied re- Firmware upgrade and pre-upgrade tas
Product HP StorageWorks SAN Virtualization Services Platform Warranty Period Remote Monitoring & Support1 2 years Limited via third party software Customer Performed Maintenance Tasks2 Include None Availability & Response Time4 Onsite Warranty Service 7x24 4-hour response (SVSP)5 HP LeftHand P4500 Storage System, HP LeftHand P4300 Storage System Service Delivery Method3, 1 year Email notification of events using Health Check CSR6: All parts Onsite Warranty Service for service events not remedie
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support. Freeware operating systems and applications HP does not provide support for software provided under public license by third parties, including operating systems or applications (“Freeware”). Support for Freeware provided with HP Hardware Products is provided by the Freeware vendor.
