HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

Table 3 Disk Drives and Accessories
Service Delivery Method
4,
Availability & Response Time
5
Customer Performed Mainten-
ance Tasks
3
Include
Remote Monitoring & Sup-
port
2
Warranty
Period
1
Product
Parts-Only Warranty Service
Normal business hours
1–5 business day response
CSR
6
: All parts
Firmware upgrade and pre-up-
grade tasks
Remote monitoring and email
notification of errors and
events (depending on system
capability)
1 yearATA/PATA/SATA Disk Drives
CSR
6
: All parts
Batteries
Onsite Warranty Service
7x24 4-hour response
CSR
6
: All parts in FC Disk Shelf
Firmware upgrade and pre-up-
grade tasks
Remote monitoring and email
notification of errors and
events (depending on system
capability)
2 yearsOther EVA FC and FATA Drive
Modules
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
6
: All parts
Firmware upgrade and pre-up-
grade tasks
Remote monitoring and email
notification of errors and
events (depending on system
capability)
3 yearsEVA 4400, 6400 and 8400 SSD
EVA 6400, 8400 FC and FATA
Drive Modules
EVA 4400 FC and FATA Drive
Modules
7
Parts-Only Warranty Service
Normal business hours
1–5 business day response
SCSI/SAS Disk Drives
1
Warranty duration is independent of system warranty.
2
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable
these features at installation time. For some products, this may require the purchase of HP Installation Services.
3
For details, see Customer Responsibilities and Customer self repair.
4
For details, see On-site warranty service and Parts-only warranty service.
5
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from the time the
customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun to provide support or remote
diagnostics. Response time is based on a commercially reasonable effort. In some countries and under certain supplier conditions, response time may
vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP
service organization for the response time for your area.
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details,
see http://www.hp.com/go/csrparts. For additional information, see Customer self repair.
7
Applies to product numbers ending in B.
10