HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

Table 5 Tape Drives and Autoloaders
Service Delivery Method
3,
Availability & Response Time
4
Customer Performed Mainten-
ance Tasks
2
Include
Remote Monitoring & Support
1
Warranty
Period
Product
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
6
: Whole Unit Replacement
Firmware upgrade and pre-up-
grade tasks
N/A1 year
DAT 24 USB
5
DAT 72x10 1U Tape Autoload-
ers
1/8 Tape Autoloaders
CSR
6
: All parts
Firmware upgrade and pre-up-
grade tasks
Web based management and
remote monitoring
1/8 G2 Tape Autoloaders
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
6
: Whole Unit Replacement
Firmware upgrade and pre-up-
grade tasks
N/A3 years
DAT 24 SCSI
5
DAT 40, 72, and 160 drives
5
DLT, VS, DDS, SDLT and
LTO/Ultrium Drives
5
1U and 3U HP StorageWorks
Rackmount Kits
Remote monitoring and email
notification of errors and events
(depending on system capabil-
ity)
Ultrium Tape Blades
5
1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable
these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see Customer Responsibilities and Customer self repair.
3
For details, see On-site warranty service and Parts-only warranty service.
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from the time the
customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun to provide support or remote
diagnostics. Response time is based on a commercially reasonable effort. In some countries and under certain supplier conditions, response time may
vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP
service organization for the response time for your area.
5
Tape drives embedded inside an HP server do not adopt the server warranty.
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details,
see http://www.hp.com/go/csrparts. For additional information, see Customer self repair.
12