HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

Table 6 Tape Libraries, Virtual Tape and Disk Backup Products
Service Delivery Method
3,
Availability & Response Time
4
Customer Performed Mainten-
ance Tasks
2
Include
Remote Monitoring & Support
1
Warranty
Period
Product
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
5
: All parts
Firmware upgrade and pre-up-
grade tasks
Web based management and
remote monitoring
1 yearMSL2024, MSL4048 Tape Lib-
rary
Parts-Only Warranty Service
Normal business hours
Next business day response
VLS 1000i
6
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
5
Normal business hours
Next business day response
CSR
5
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
D2D 4000i/fc Series Backup
Systems
6
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
5
: Whole Unit Replacement
Firmware upgrade and pre-up-
grade tasks
N/ASKM key management appli-
ance
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
5
Normal business hours
Next business day response
CSR
5
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
Web based management and
remote monitoring
MSL8048, MSL8096 Tape Lib-
rary
ESL-e and EML have SNMP and
SMI-S for remote monitoring.
The MSL 6000 has a web
based remote management
feature.
Tape Libraries: ESL-e, EML,
MSL6000
Parts-Only Warranty Service
Normal business hours
Next business day response
Web based management and
remote monitoring
D2D 110, 120, 130, 2500i
Series Backup Systems
6
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
5
Normal business hours
Next business day response
VLS 3xx/12xxx Series Virtual
Tape Library EVA Gateway
6
VLS 6xxx/9xxx Series Virtual
Tape Library
6
N/ARDX160, RDX320, RDX500 In-
ternal and External Removable
Disk Backup System
6, 7
RDX Media
13