HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

Table 7 Other Disk Storage Systems
Service Delivery Method
3,
Availability & Response Time
4
Customer Performed Mainten-
ance Tasks
2
Include
Remote Monitoring & Support
1
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
6
7x24 4-hour response
CSR
6
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
Remote monitoring and email
notification of errors and events
(depending on system capabil-
ity)
2 years
Disk System DS2500
5
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
6
Normal business hours
Next business day response
CSR
6
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
Remote monitoring and email
notification of errors and events
(depending on system capabil-
ity)
1 year
Disk Subsystem DS2120
5
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
6
Normal business hours
4-hour response
CSR
6
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
Remote monitoring and email
notification of errors and events
(depending on system capabil-
ity)
2 years
Disk Subsystem DS2405
5
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
6
Normal business hours
Next business day response
CSR
6
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
N/A3 yearsHP StorageWorks Enterprise
File Services Clustered Gate-
way
5, 7
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
6
Normal business hours
Next business day response
CSR
6
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
N/A2 yearsHP StorageWorks 4400 Scal-
able NAS File Services
5, 7
First year: Onsite Warranty
Service for service events not
remedied remotely or through
CSR
6
Second and third years: Parts-
Only Warranty Service
Normal business hours
Next business day response
CSR
6
: Available on some parts
and mandatory on some parts
Firmware upgrade and pre-up-
grade tasks
N/A3 yearsHP Extreme Data Storage
9100
5, 7
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
6
: All parts
Firmware upgrade and pre-up-
grade tasks
Remote monitoring and email
notification of errors and events
(depending on system capabil-
ity)
3 yearsIO Accelerator for BladeSystem
c-Class
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
6
Normal business hours
Next business day response
CSR
6
: Available on some parts
and mandatory on some parts
N/A1 year
NAS - 500s, S1000
5
15