HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

Service Delivery Method
3,
Availability & Response Time
4
Customer Performed Mainten-
ance Tasks
2
Include
Remote Monitoring & Support
1
Warranty
Period
Product
Onsite Warranty Service
7x24 4-hour response
NoneLimited via third party software2 yearsHP StorageWorks SAN Virtual-
ization Services Platform
(SVSP)
5
Onsite Warranty Service for
service events not remedied re-
motely or through CSR
6
Normal business hours
Next business day response
CSR
6
: All parts
Email notification of events us-
ing Health Check
1 yearHP LeftHand P4500 Storage
System, HP LeftHand P4300
Storage System
3 years
8
HP LeftHand P4300 Starter
SAN Solution, HP LeftHand
P4500 Virtualization SAN
Solution, HP LeftHand P4500
Multi-site SAN Solution
1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable
these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see Customer Responsibilities and Customer self repair.
3
For details, see On-site warranty service and Parts-only warranty service.
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from the time the
customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun to provide support or remote
diagnostics. Response time is based on a commercially reasonable effort. In some countries and under certain supplier conditions, response time may
vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP
service organization for the response time for your area.
5
Disk drive warranty may vary. For details, see Table 3.
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details,
see http://www.hp.com/go/csrparts. For additional information, see Customer self repair.
7
For details on the services bundled with this product, check the product specifications at http://www.hp.com.
8
One year of hardware maintenance is provided by the manufacturer warranty. An HP Services maintenance contract, included with the storage system
purchase, includes hardware maintenance for years 2 and 3.
Software Limited Warranty
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF
OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE
(as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED “AS IS” AND WITH ALL FAULTS,
AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,
DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES.
Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so
the above disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN
NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT
OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF HP OR ANY
SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable
end-user license or program license agreement provided with that software. If the removable media on which HP distributes
the software proves to be defective in materials or workmanship within ninety (90) days of purchase, your sole remedy shall
be to return the removable media to HP for replacement. For blank tape removable media, please refer to the following website:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50101
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