HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Freeware operating systems and applications
HP does not provide support for software provided under public license by third parties, including operating systems or applic-
ations (“Freeware”). Support for Freeware provided with HP Hardware Products is provided by the Freeware vendor. Please
refer to the Freeware operating system or other Freeware application support statement included with your HP Hardware
Product.
Support for Initial Setup
Electronic or telephone support for initial setup is available from HP for ninety (90) days from date of purchase. See “Contacting
HP” for online resources and telephone support.
Support includes:
• Answering installation questions (how-to, first steps, and prerequisites)
• Setting up and configuring software and options supplied or purchased with HP Hardware Products (how-to and
first steps)
• Interpreting system error messages
• Isolating system problems
• Obtaining support pack information or updates for software purchased or supplied with HP Hardware Products
Support does NOT include assistance with:
• Generating or diagnosing user-generated programs or source codes
• Installation of non-HP products
• System optimization, customization, and network configuration
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the
problem, you can receive support by doing the following:
• Locate your nearest HP support provider via the World Wide Web at: http://www.hp.com/support
• Contact your nearest HP support provider, and be sure to have the following information available before you
call:
– Product serial number, model name, and model number
– Applicable error messages
– Add-on options
– Operating system
– Third-party hardware or software
– Detailed questions
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