HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

• Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not dependent on the HP
Hardware Product under warranty support.
• Notify HP if you use HP Hardware Products in an environment that poses a potential health or safety hazard to
HP employees or subcontractors. HP may require you to maintain such products under HP supervision and may
postpone warranty service until you remedy such hazards.
• Perform additional tasks as defined within each type of warranty service listed below and any other actions that
HP may reasonably request in order to best perform the warranty support.
Types of Hardware Warranty Service
Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have purchased. For
more details, refer to the Limited warranty period section.
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility
in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished
by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
• Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged
for the travel and labor costs of this service.
• Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however,
you require that HP replace them for you, this may be done at no additional charge under the type of warranty
service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or
four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call
the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with
a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The
defective part must be returned with the associated documentation in the provided shipping material. Failure to return the de-
fective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used.
For your convenience, HP provides quick reference tables of which CSR parts are available for your product. Refer to http://
www.hp.com/go/csrparts for details.
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only service, HP will provide
replacement parts free of charge. If HP carries out the repair, labor and logistics costs are at your expense.
Advanced unit replacement warranty service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the terms of the advanced unit
replacement warranty service, HP will ship a replacement unit directly to you if the HP Hardware Product you purchased is
diagnosed as defective. On receiving the replacement unit, you will be required to return the defective unit back to HP, in the
packaging that arrives with the replacement unit, within a defined period of time, normally five (5) days. HP will incur all
shipping and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in HP billing you
for the replacement unit.
5