HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

On-site warranty service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP may, at its sole dis-
cretion, determine if a defect can be repaired:
• Remotely
• By the use of a CSR part
• By a service call at the location of the defective unit
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard
office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 08:00
to 17:00, Monday through Friday, but may vary with local business practices. If the location of the defective unit is outside
the customary service zone (typically 50km), response times may be longer or there may be additional charges. To locate the
nearest HP authorized service provider, refer to the HP website at http://www.hp.com/support.
In order to receive on-site support, you must:
• Have a representative present when HP provides warranty services at your site
• Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP
employees or subcontractors
• Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of
all facilities, information, and systems determined necessary by HP to provide timely support
• Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible
• Maintain an environment consistent with product specifications and supported configurations
Service upgrades
HP has a range of additional support and service coverage for your product that can be purchased locally. However, some
support and related products may not be available in all countries. For information on availability of service upgrades and the
cost for these service upgrades, refer to the HP website at http://www.hp.com/support.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase.
The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing.
• HP online support includes a variety of self-help tools, troubleshooting assistance, and access to the patch database,
firmware/software update packages, and documentation. For more information, see: http://www.hp.com/
support or http://www.itrc.hp.com.
• Technical phone support provides hardware warranty troubleshooting and issue resolution. For more information,
see http://www.hp.com/support.
• Warranty information in the tables that follow reflects base hardware warranty offerings. Enhancements to the
base hardware warranty might be included with your HP Hardware Product. You can purchase HP Care Pack
Services to upgrade your base hardware product warranty. For details, consult the product specifications at http:/
/www.hp.com.
• If a storage product is not covered in the tables that follow, refer to your purchase order, or contact your sales
representative for warranty information.
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