HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

Table 1 EVA and XP Disk Storage Systems
Service Delivery Method
3
Availability & Response Time
4
Customer Performed Maintenance
Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
Onsite Warranty Service for service
events not remedied remotely or
through CSR
6
Normal business hours
Next business day response
CSR
6
: Available on some parts and
mandatory on some parts
Firmware upgrade and pre-upgrade
tasks
Remote monitoring and
email notification of er-
rors and events
1 yearEVA4000, EVA4000 SAN
Starter Bundles
5
Onsite Warranty Service
7x24 4-hour response
NoneRemote monitoring and
email notification of er-
rors and events
2 yearsXP Disk Array
Onsite Warranty Service for service
events not remedied remotely or
through CSR
6
7x24 4-hour response
CSR
6
: Available on some parts and
mandatory on some parts
Firmware upgrade and pre-upgrade
tasks
EVA4000, 6000, 8000,
4100, 6100, 8100 Disk
Array
5
Onsite Warranty Service for service
events not remedied remotely or
through CSR
6
7x24 4-hour response
CSR
6
: Available on some parts and
mandatory on some parts
Firmware upgrade and pre-upgrade
tasks
Remote monitoring and
email notification of er-
rors and events
3 yearsEVA3000, 5000 Disk Ar-
ray
5
Onsite Warranty Service for service
events not remedied remotely or
through CSR
6
Normal business hours
Next business day response
EVA6400, 8400 Disk Ar-
ray
5
EVA4400 Disk Array
5, 7
1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable
these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see Customer Responsibilities and Customer self repair.
3
For details, see On-site warranty service and Parts-only warranty service.
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from the time the
customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun to provide support or remote
diagnostics. Response time is based on a commercially reasonable effort. In some countries and under certain supplier conditions, response time may
vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP
service organization for the response time for your area.
5
Disk drive warranty may vary. For details, see Table 3.
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component CSR details,
see http://www.hp.com/go/csrparts. For additional information, see Customer self repair.
7
Applies to EVA4400s with a product number ending in B, and EVA4400 embedded switches with a product number ending in C.
7