HP StorageWorks Division (SWD) Global Limited Warranty and Technical Support (For HP storage products purchased on or after September 14, 2009)

Table 2 Proliant Storage Servers, AiO and MSA Storage Systems
Service Delivery Method
3,
Availabil-
ity & Response Time
4
Customer Performed Maintenance
Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
Onsite Warranty Service for service
events not remedied remotely or
through CSR
6
Normal business hours
Next business day response
CSR
6
: Available on some parts and
mandatory on some parts
Firmware upgrade and pre-upgrade
tasks
Remote monitoring and
email notification of er-
rors and events
1 yearProliant Storage Servers
DL100 G1, DL100 G2,
DL100 G2 DPSS, ML310,
ML110, ML310G3 DPSS,
DL160, DL185
5
First year: Onsite Warranty Service
for service events not remedied re-
motely or through CSR
6
Second and third years: Parts-Only
Warranty Service
Normal business hours
Next business day response
CSR
6
: Available on some parts and
mandatory on some parts
Firmware upgrade and pre-upgrade
tasks
Remote monitoring and
email notification of er-
rors and events
3 yearsProliant Storage Servers
DL320S, 1200s, 1500s,
2000s, 4000s, 9000s,
b2000, b3000
5
Onsite Warranty Service for service
events not remedied remotely or
through CSR
6
Normal business hours
Next business day response
Proliant Storage Servers
DL580 G2, DL585, ML350
G4, ML350 G5, ML370
G4, DL380 G4, DL380
G5, DL380G5 DPSS
5
All-in-One Storage Systems
AiO600, AiO1200,
AiOSB600c
5, 7
HP StorageWorks X1000,
HP StorageWorks X3000
First year: Onsite Warranty Service
for service events not remedied re-
motely or through CSR
6
Second and third years: Parts-Only
Warranty Service
Normal business hours
Next business day response
All-in-One Storage System
AiO400
5, 7
MSA1000, 1500, 1510i
Onsite Warranty Service for service
events not remedied remotely or
through CSR
6
Normal business hours
Next business day response
MSA500
5
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
6
: All parts
Firmware upgrade and pre-upgrade
tasks
MSA20, 30, 50, 60, 70,
SFS20
5, 7
Parts-Only Warranty Service
Normal business hours
Next business day response
CSR
6
: All parts
Firmware upgrade and pre-upgrade
tasks
Remote monitoring and
email notification of er-
rors and events
3 years
MSA2000
5
8