HP StorageWorks 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics
18 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual
HARD ERROR*
Log of unrecoverable errors (commands that did
not successfully complete). Returns either NO
HARD ENTRIES or ENTRY #. (There may be
multiple hard error numbers.)
Press ENTER to view the log for the currently
displayed error, or press NEXT to select the next
error.
SOFT ERROR*
Log of recovered errors (commands that did not
complete successfully). Returns either NO SOFT
ENTRIES or ENTRY #. (There may be multiple
soft error numbers.)
Press ENTER to view the log for the currently
displayed error, or press NEXT to select the next
error.
RECOVERY ERROR*
Log of errors during the most recent move.
Returns either NO ENTRIES or the number of
recovery errors.
Press ENTER to view the log for the currently
displayed error, or press NEXT to select the next
error.
■
*
HARDWARE ERR #
Internal diagnostics error number for the failure.
Note: FRUs are listed to show where to focus the troubleshooting efforts. The FRUs
are not listed to suggest that the components need replacement.
— *FRU 1 #
Field replaceable unit most likely to be at fault.
—
*
FRU 2 #
Field replaceable unit second most likely to be at
fault.
—
*
FRU 3 #
Field replaceable unit third most likely to be at
fault.
— MOTION
<name>
<name> indicates one of the following types of
movements taking place in the jukebox at the
time of the failure:
■ EXCHANGE
■ MOVE
■ POSITION
■ INIT ELEM
■ REZERO
■ ROTATE
■ DIAGNOSTIC
■ RESTORE
— SOURCE #
SCSI element number to which the source refers.
(This information is valid for MOVE, EXCHANGE,
and POSITION movements only.)
— DESTINATION
1 #
SCSI element to which the first destination refers.
(This information is valid for MOVE and
EXCHANGE movements only.)
Table 3: Information logs (Continued)
Log name Description