HP StorageWorks 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics
26 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual
1F
Vertical motor error
Occurs when trying to sense a move of the carriage assembly.
1. If the translate assembly moves -- and you get a failure -- that
means that it is not reading the encoder strip.
Make sure the encoder strip is inside sensor.
2. If the translate assembly doesn’t move -- it probably is the
motor leads, motor, or 24-volt power supply.
a. Make sure the motor leads are connected to the vertical
motor.
b. Check that the cable from the sensor is connected through
the translate frame to the umbilical cable for the picker.
c. Change the vertical motor.
d. Change the 24-volt power supply.
3. Change the controller PCA.
20
Plunge motor error
1. Change the jukebox controller PCA
2. Change the picker
3. Check the plunge motor leads
28
Mailslot sensor error
1. Run the Mailslot I/O Test to see if sensors are registering or if
they are intermittent
2. Check the mailslot-to-interposer cable.
3. Change the interposer PCA.
4. Change the mailslot.
2B
Top thumb sensor error
1. Change the picker.
2. Change the umbilical cable.
3. Change the controller PCA.
2C
Bottom thumb sensor error
1. Change the picker.
2. Change the umbilical cable.
3. Change the controller PCA.
32
Invalid test number
User error.
33
Invalid configuration
User error.
There might not be enough cartridges in the jukebox.
34
Need to initialize element
status
Run Init Elem Status.
35
Exercise test failed
Run Exercise test again, watch where it fails. Continue
troubleshooting from the movement/operation that failed.
36
Elements reserved
User error.
The host probably has the jukebox elements reserved.
Table 5: Hardware errors verification/recovery (Continued)
Error Code (hex) Verification/Recovery Procedures