HP StorageWorks 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics
28 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual
43
Get cartridge from a drive
Failed extracting a cartridge from a drive.
1. Look at the micro-move error of the failure in the error log
(under INFO * and Hardware Error in the control panel
display).
2. Remove rear panel and run the Wellness Test, Drive I/O test,
and Exercise Mechanics test. Note where the problem occurs. If
indicates the drive, change the drive. If it indicates a picker
error, change the picker.
44
Test drive
1. Look at the micro-move error of the failure in the error log
(under INFO * and Hardware Error in the control panel
display).
2. Remove rear panel and run the Wellness Test, Drive I/O test,
and Exercise Mechanics test. Note where the problem occurs. If
it is with the drive, change the drive. If it is a picker error,
change the picker.
45
Put mailslot in
1. Cycle power to the jukebox to initiate a poweron test
sequence.
2. Check to see if mailslot rotation works. If the mailslot rotates in,
change the picker. If the mailslot does not rotate in, change the
mailslot.
46
Get mailslot out
1. Cycle power to the jukebox to initiate a poweron test
sequence.
2. Check to see if mailslot rotation works. If the mailslot rotates in,
change the picker. If the mailslot does not rotate in, change the
mailslot.
47
Test mailslot
1. Cycle power to the jukebox to initiate a poweron test
sequence.
2. Check to see if mailslot rotation works. If the mailslot rotates in,
change the picker. If the mailslot does not rotate in, change the
mailslot.
48
Rotate mailslot in
1. Cycle power to the jukebox to initiate a poweron test
sequence.
2. Check to see if the mailslot rotates. If the mailslot rotates in,
change the picker. If the mailslot does not rotate in, change the
mailslot.
49
Rotate mailslot out
1. Cycle power to the jukebox to initiate a poweron test sequence.
2. Check to see if mailslot rotation works. If the mailslot rotates in,
change the picker. If the mailslot does not rotate in, change the
mailslot.
4A
Test picker
This may appear when testing for a cartridge in the picker during
an ISTAT.
Replace the picker.
4B
Switch active picker
1. Check for loose cables
2. Replace the picker.
4C
Restore picker
1. Check for loose cables
2. Replace the picker.
Table 5: Hardware errors verification/recovery (Continued)
Error Code (hex) Verification/Recovery Procedures