7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics

12 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual

Troubleshooting common problems

If the procedures in Table 2 do not address or resolve your problem, visit

http://www.hp.com/go/udo

for additional assistance, or contact HP technical support (see

“Getting help” on page 9).

Table 2: Troubleshooting installation

Problem Solution

Power

Jukebox will not power on

■ Check that the power indicator light

on the control panel is on. If it is not,

make sure the power switch on the

front panel (for models

1000ux/1900ux/2300ux) or side

panel (for models 3800ux/7100ux)

is on.

■ Replace the power cord.

The power-on selftest failed and

DEVICE FAILED displays

■ Power cycle the jukebox.

■ If the power-on test continues to fail,

press

ENTER, write down the

displayed error code and a micro

move error, and contact your

support representative.

Power to the jukebox failed while a disk

was in the drive and the display did not

return to

READY after the power came

back on

■ Power cycle the jukebox.

■ If READY does not display

(power-on test is unsuccessful),

switch off the power and contact

your support representative.

Caution: Do not move the unit!

Moving the unit risks damaging

the optical drive.

No display messages appear ■ Ensure that the power cord is

connected.

■ Ensure that the power switch is on.

■ Power cycle the jukebox.