HP StorageWorks 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics
14 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual
Media
A disk is stuck in a drive
■ Attempt to unload the disk using
your application software.
■ If unsuccessful, contact your service
representative.
Cannot write to a disk
■ Check the host file system access
permissions.
■ Eject the disk and check that the
write-protect tab on each side of the
disk is in the write-enabled position.
■ If unsuccessful, contact your service
representative.
LOAD ERROR or FAILED displays
when a disk is inserted into the mailslot
■ Press CANCEL. Insert the disk into
the mailslot again.
■ If the light bar on the control panel
is amber, cycle power to the
jukebox. When READY displays, try
loading the disk again.
■ If unsuccessful, contact your service
representative.
INCOMPATIBLE displays when a disk
is loaded.
An attempt was made to load an
incompatible disk into the drive. Ensure
that you use UDO disks in UDO drives,
and MO disks in MO drives.
RESERVED displays when a disk is
inserted into the mailslot
The SECURE MS configuration is set.
Disks cannot be loaded. To change this
setting, refer to the User’s Guide.
MAILSLOT EMPTY displays when a
disk is inserted into the mailslot
■ Remove and then replace the disk
fully into the mailslot.
■ If the same error reappears, then the
mailslot sensors are not detecting a
disk and may be defective. Contact
your service representative.
DEST NOW FULL displays when a disk
is inserted into the mailslot
The jukebox moved a disk into the slot
you chose before your load command
executed.
■ Press CANCEL, select another slot
for the disk, and then reattempt a
load.
■ Initiate an INIT ELEM STATUS
test (see“Internal tests” on page 21).
TRANSPORT FULL displays when a
disk is inserted into the mailslot
■ The disk transport mechanism
already contains a disk. Refer to
your host and application software
documentation for recovery
procedures.
■ Attempt an EMPTY PICKER test
(see “Internal tests” on page 21).
■ If unsuccessful, contact your support
representative.
Table 2: Troubleshooting installation (Continued)
Problem Solution