HP StorageWorks 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics
151000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual
MAILSLOT SENSOR displays when a
disk is inserted into the mailslot
■ Remove and then re-insert the disk.
■ If unsuccessful, the jukebox mailslot
sensors may have failed. Contact
your service representative.
EJECT ERROR displays when a disk
eject is attempted
■ Press CANCEL. Attempt to eject the
disk again.
■ If the light bar on the control panel
is amber, cycle power to the jukebox
and try to eject the disk again when
READY displays.
■ If there is no disk in the mailslot and
this error message repeats, contact
your service representative.
RESERVED displays when a disk eject is
attempted
The application software reserved the
element for its use or a security
configuration was set to prevent disk
ejection.
■ Refer to the User’s Guide for setting
an operating configuration.
■ Attempt the operation using your
application software.
EMPTY * displays when a disk eject is
attempted
This is not an error. There are no disks in
the jukebox.
TRANSPORT FULL displays when a
disk eject is attempted
■ The disk transport mechanism
already contains a disk. Refer to
your host and application software
documentation for recovery
procedures.
■ Attempt an EMPTY PICKER test
(see “Internal tests” on page 21).
■ If unsuccessful, contact your service
representative.
SOURCE NOW EMPTY displays when a
disk eject is attempted
The application software moved the disk
from the slot you chose before your eject
command executed.
■ Press CANCEL. You may have to
wait for the application software to
replace the disk into the slot before
attempting another eject.
■ Initiate an INIT ELEM STATUS
test (see“Internal tests” on page 21).
MAILSLOT FULL displays when a disk
eject is attempted
A disk is in the mailslot. To remove the
disk, select EJECT *, select the slot you
want the disk ejected from again, and
eject the disk.
Table 2: Troubleshooting installation (Continued)
Problem Solution