7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics

251000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual

10h

Invalid drive configuration

For 1000ux/1900ux/2300ux models:

■ A 32-slot UDO jukebox must have two UDO drives in positions

1 and 2.

■ A 64-slot UDO jukebox must have UDO drives in all four drive

positions.

■ A 64-slot mixed media jukebox must have UDO drives in

positions 1 and 2, and MO drives in positions 3 and 4.

Note: The MO drives in mixed media jukeboxes must be 9-Gbyte

(14x) versions and have current firmware.

For 3800ux/7100ux models:

■ A 4-drive UDO jukebox must have UDO drives in the first four

drive positions.

■ A 6-drive UDO jukebox must have UDO drives in the first six

drive positions.

■ A 10-drive UDO jukebox must have four UDO drives on the

upper bus in positions 1 through 4, and six UDO drives on the

lower bus.

■ A 10-drive, mixed media jukebox must have six UDO drives on

the upper bus in positions 1 through 6, and four MO drives on

the lower bus in positions 7 through 10. The bottom drive

positions must hold the media detect station.

Note: The MO drives in mixed media jukeboxes must be 9-Gbyte

(14x) versions and have current firmware.

11h

Drive serial

communications failure

1. Check drive cabling.

2. In a mixed media jukebox, make sure all MO drives are

9-Gbyte (14x) versions.

Translate motor error

Cannot translate the picker and/or sense that it has moved.

1. Run FIND XLAT HOME test from the control panel.

2. If the picker does not move at all, check the connections on the

umbilical cable. If the connections are good and the picker still

does not move, change the umbilical cable.

3. If the picker moves a little but does not reach the side of the

frame, the translate motor on the picker is probably defective.

Change the picker.

4. If the picker moves properly to the side, the translate sensor is

probably defective. Change the picker.

Table 5: Hardware errors verification/recovery (Continued)

Error Code (hex) Verification/Recovery Procedures