HP StorageWorks 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics
271000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual
3C
Move to
Vertical motion failed in the middle of a move or exchange
1. Look at the micro-move error of the failure in the error log
(under INFO *, and Hardware Error in the control panel
display). Also check the Source and Destination entries in the
error log to verify what move was in process.
2. Make sure the encoder strip is inside sensor
3. Make sure the motor leads are connected to the vertical motor.
4. Check that the cable from the sensor is connected through the
translate from to the umbilical cable for the picker.
3D
Flip
Change the picker.
3E
Translate
Change the picker.
3F
Put cartridge in
Failed plunging cartridge into a slot
1. Look at the micro-move error of the failure in the error log
(under INFO * and Hardware Error in the control panel
display).
2. Check that the picker assembly looks normal and is in the
proper orientation.
3. Check that the picker is in the proper height with respect to the
storage slot and that the vertical encoder strip is not damaged.
40
Get cartridge out
Failed extracting a cartridge from a slot.
1. Look at the micro-move error of the failure in the error log
(under INFO * and Hardware Error in the control panel
display).
2. Check that the picker assembly looks normal and is in the
proper orientation.
3. Check that the picker is in the proper height with respect to the
storage slot and that the vertical encoder strip is not damaged.
41
Test magazine
Failed testing the magazine portion during an ISTAT.
1. Look at the micro-move error of the failure in the error log
(under INFO * and Hardware Error in the control panel
display)
2. Check that the picker assembly looks normal and is in the
proper orientation.
3. Check that the picker is in the proper height with respect to the
storage slot and that the vertical encoder strip is not damaged.
42
Put cartridge in a drive
Failed inserting a cartridge into a drive.
1. Look at the micro-move error of the failure in the error log
(under INFO * and Hardware Error in the control panel
display).
2. For mixed media jukeboxes, verify that the media type matches
the drive type (MO to MO or UDO to UDO).
3. Remove rear panel and run the Wellness Test, Drive I/O test,
and Exercise Mechanics test. Note where the problem occurs. If
it is with the drive, change the drive. If it is a picker error,
change the picker.
Table 5: Hardware errors verification/recovery (Continued)
Error Code (hex) Verification/Recovery Procedures