HP StorageWorks 1000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual (AA969-90904, September 2004)

Troubleshooting and Diagnostics
291000ux/1900ux/2300ux and 3800ux/7100ux Optical Jukebox Service Manual
4D
Find translate home
Cannot translate the picker and/or sense that it has moved.
1. Run FIND XLAT HOME test from the control panel.
2. If the picker does not move at all, check the connections on the
umbilical cable. If the connections are good and the picker still
does not move, change the umbilical cable.
3. If the picker moves a little but does not reach the side of the
frame, the translate motor on the picker is probably defective.
Change the picker.
4. If the picker moves properly to the side, the translate sensor is
probably defective. Change the picker.
4E
Find vertical home
Because a motor test is called before a “find vertical home” is
attempted, the vertical motor is assumed to be at least minimally
functional
1. Check that the vertical path is physically clear.
2. Make sure that the cartridges are fully inserted into their slots.
3. Change the vertical motor.
4F
Find plunge home
Change the picker.
50
Clear flip area
The vertical path is probably blocked and the picker might be
falsely overforcing.
1. Check that the path is clear.
2. Exercise and visually check the operation of the vertical motor.
51
Clear magazine path
1. Check that the path from the picker to the magazine is clear.
2. Check that the vertical path is clear.
3. Test the vertical path sensor operation.
52
Clear drive path
1. Check that the path from the picker to the drive is clear.
2. Check that the vertical path is clear.
3. Test the vertical path sensor operation.
53
Clear mailslot path
1. Check that the path from the picker to the drive is clear.
2. Check that the vertical path is clear.
3. Test the vertical path sensor operation.
5B
Finish switching the picker
Change the picker.
5C
Wait plunge
Change the picker.
5D
Wait vertical
Vertical motion failed in the middle of a move or exchange.
1. Look at the micro-move error of the failure in the error log
(under INFO * [Hardware Errors] in the control panel display).
Also check the Source and Destination entries in the error log to
verify what move was in process.
2. Make sure the encoder strip is inside sensor.
3. Make sure the motor leads are connected to the vertical motor.
4. Check that the cable from the sensor is connected through the
translate from to the umbilical cable for the picker.
Table 5: Hardware errors verification/recovery (Continued)
Error Code (hex) Verification/Recovery Procedures