Service Manual HP StorageWorks 700ux/1100ux Optical Jukebox First Edition (September 2004) Part Number: AA962-96004 This guide describes procedures for removing and replacing FRUs, and troubleshooting the HP StorageWorks 700ux/1100ux Optical Jukebox.
© Copyright 2004 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents Contents About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 700ux/1100ux Optical Jukebox Service Manual
About this Guide About this Guide This service manual provides information to help you: ■ Troubleshoot the jukebox. About this Guide ■ Remove and replace Field Replaceable Units (FRUs).
About this Guide Related documentation In addition to this guide, HP provides corresponding information for the 700ux/1100ux Optical Jukebox: 6 ■ The HP StorageWorks 700ux/1100ux Optical Jukebox Getting Started Poster provides an installation overview. ■ The HP StorageWorks 700ux/1100ux Optical Jukebox Setup Guide provides detailed information on installing the jukebox. ■ The HP StorageWorks 700ux/1100ux Optical Jukebox Users Guide provides information on operating the jukebox.
About this Guide Conventions Conventions consist of the following: ■ Document conventions ■ Text symbols ■ Equipment symbols Document conventions This document follows the conventions in Table 1.
About this Guide Equipment symbols The following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings: Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of personal injury from electrical shock hazards, do not open this enclosure.
About this Guide Getting help If you still have a question after reading this guide, contact an HP authorized service provider or access one of the following web sites: ■ http://www.hp.com ■ http://www.hp.com/go/udo HP technical support Telephone numbers for worldwide technical support are listed on the following HP web site: http://www.hp.com/support/. From this web site, select the country of origin. Note: For continuous quality improvement, calls may be recorded or monitored.
About this Guide 10 700ux/1100ux Optical Jukebox Service Manual
Troubleshooting and Diagnostics 1 This chapter describes the following: ■ Troubleshooting common problems, page 12 ■ Retrieving log history, page 18 ■ Running an internal test, page 20 ■ Using HP StorageWorks Library and Tape Tools, page 22 700ux/1100ux Optical Jukebox Service Manual 11
Troubleshooting and Diagnostics Troubleshooting common problems If the procedures in Table 2 do not address or resolve your problem, use HP StorageWorks Library and Tape Tools (L&TT) to pull a support ticket. The support ticket might identify a specific problem and suggest a solution.
Troubleshooting and Diagnostics Table 2: Troubleshooting installation (Continued) Problem The power-on selftest failed and DEVICE FAILED is displayed Solution ■ ■ ■ ■ Power to the jukebox failed while a disk was in the drive and the display did not return to READY after the power came back on Ensure the two shipping screws on the left side of the jukebox have been removed. Power cycle the jukebox. Check for proper cable connections to the drive(s).
Troubleshooting and Diagnostics Table 2: Troubleshooting installation (Continued) Problem Solution Media A disk is stuck in a drive ■ ■ ■ ■ Attempt to unload the disk using your application software. Check for proper cable connections to the drive(s). Disconnect power to the jukebox and open the top access panel. Press the eject button located below (to the right) of the disk slot. If all other measures fail, use the emergency eject screw.
Troubleshooting and Diagnostics Table 2: Troubleshooting installation (Continued) Problem Solution Control Panel Messages No display messages appear ■ ■ ■ LOAD ERROR or FAILED is displayed when a disk is inserted into the mailslot ■ ■ ■ ■ CART IN WRONG OR INCOMPATIBLE is displayed when a disk is loaded. MAILSLOT EMPTY is displayed when a disk is inserted into the mailslot Ensure that the power cord is connected. Ensure that the power switch is on. Power cycle the jukebox. Press CANCEL.
Troubleshooting and Diagnostics Table 2: Troubleshooting installation (Continued) Problem EJECT ERROR is displayed when a disk eject is attempted Solution ■ ■ ■ RESERVED is displayed when a disk load or eject is attempted The application software reserved the element or jukebox for its use or a security configuration was set to prevent disk ejection. Attempt the operation using your application software.
Troubleshooting and Diagnostics Table 2: Troubleshooting installation (Continued) Problem Solution Administration Forgot the password ■ ■ You want to stop a test that is running 700ux/1100ux Optical Jukebox Service Manual Enter the default password (000 000 000). Clear the password (requires minimum firmware level 5.01). 1. If necessary, press CANCEL to get to the READY mode. 2. Hold down the ENTER button and press PREV and NEXT so that all three are pressed at the same time. 3.
Troubleshooting and Diagnostics Retrieving log history Note: Whenever possible, use L&TT to retrieve log information. If that is not possible, use the jukebox control panel, as described below. READY > ADMIN* > INFO* To display information stored in the jukebox operating logs: 1. With READY displaying on the control panel, press NEXT until ADMIN* displays. 2. Enter the administration password (see the User’s Guide if needed). 3. TEST* displays. Press NEXT until INFO* displays, then press ENTER. 4.
Troubleshooting and Diagnostics Table 3: Information logs (Continued) Information ■ *HARDWARE Meaning ERR # — MOTION indicates one of the following types of movements taking place in the jukebox at the time of the failure: ■ EXCHANGE ■ MOVE ■ POSITION ■ INIT ELEM ■ REZERO ■ ROTATE ■ DIAGNOSTIC ■ RESTORE — SOURCE # SCSI element number to which the source refers. (This information is valid for MOVE, EXCHANGE, and POSITION movements only.
Troubleshooting and Diagnostics Running an internal test READY > ADMIN* >TEST* This section describes self-diagnostic tests that are available on the jukebox. Caution: If not properly completed, some of the internal diagnostic tests can change the location and orientation of your media within the library. This may prevent software from finding media that is no longer in the expected location. 1. With READY displaying on the control panel, press NEXT until ADMIN* displays. 2.
Troubleshooting and Diagnostics Table 4: Internal tests (Continued) Test Name Description FLIP TEST Makes a combination of moves with a PASS/FAIL result. Flips the disk transport mechanism at various locations. No disks are required. PICKER TEST Tests the plunge motion of the picker. FIND PLUNGE HOME Calibrates the disk transport mechanism, establishes the mechanism’s orientation, and determines the reference points in the picker travel path.
Troubleshooting and Diagnostics Using HP StorageWorks Library and Tape Tools HP StorageWorks Library and Tape Tools (L&TT) is a robust diagnostic tool for tape mechanisms, tape automation, magneto-optical and UDO products. L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utility functions.
Service Preparation 2 This chapter provides information on the following: ■ Protecting yourself and the product, page 24 ■ Electrostatic discharge (ESD) precautions, page 24 ■ Required tools, page 24 ■ Service access for 700ux/1100ux models, page 25 ■ Removing and replacing an optical drive, page 26 ■ Installing an optical drive, page 32 ■ Installing or replacing the slot configuration module, page 37 ■ Replacing the jukebox, page 39 700ux/1100ux Optical Jukebox Service Manual 23
Service Preparation Protecting yourself and the product WARNING: Do not disassemble the optical drive mechanism. The optical drive mechanism becomes a Class 3B laser device when disassembled. If the drive is disassembled, exposure to the invisible laser beam and hazardous invisible laser radiation could result in blindness. Note: An optical drive that has been disassembled will not be accepted as an exchange assembly.
Service Preparation Service access for 700ux/1100ux models Caution: Do not switch off power to the jukebox until you are sure the SCSI bus is inactive. Switching off the jukebox when the SCSI bus is active can cause data loss and/or indeterminate bus states. WARNING: To prevent possible electric shock, disconnect the power cord before taking the jukebox apart. Caution: When servicing the jukebox, be sure that disk cartridges are not moved from their original slot locations.
Service Preparation Removing and replacing an optical drive The following describes the procedure for removing and replacing an optical drive in the 700ux/1100ux Optical Jukebox. Note: Before replacing a drive, obtain the most current version of the jukebox controller and drive firmware for the model and option of the jukebox you are servicing. Note: Online drive repair is not supported. To remove and replace an optical drive: 1. Power off the jukebox. 2.
Service Preparation 3. Identify the failed drive and remove the two T-10 Torx screws that secure the drive’s rails to the jukebox frame (see Figure 3) on either side of the drive. 2 3 5 4 1 6 1 2 3 Jukebox front Drive 1 Drive 2 4 5 6 Drive rail (top side) Screws that secure drive rail to jukebox (top side) Drive rail (bottom side) Figure 3: Remove screws that secure drive rails to jukebox (the right side of the drive is shown) 4.
Service Preparation 7. Remove the two T-10 Torx screws securing the rails to the drive, one rail on each side of the drive (see Figure 4). 1 3 2 1 2 Drive Drive rails 3 Screws securing rails to drive Figure 4: Remove the drive rails (the rail on the right side of the drive is shown) 8. Remove the rails from the drive. 9. Attach the rails to the replacement drive, using two T-10 Torx screws previously removed. Note: No specific alignment or adjustment of the bracket is needed.
Service Preparation 10. Align the lip of each rail with the two black metal guides in the jukebox frame (see Figure 5). 1 6 2 5 4 3 1 2 3 Jukebox frame Black metal guides Drive 4 5 6 Face of drive rail Lip of drive rail View of bottom of drive Figure 5: Align the drive in the jukebox 11. Partially insert the drive into the jukebox.
Service Preparation 12. Connect the cables to the drive (see Figure 6): a. Connect the drive interface ribbon cable (the smaller of the two ribbon cables) to the drive. b. Connect the SCSI cable (the larger of the two ribbon cables) to the 68-pin connector. c. Connect the power cable to the drive. Note: Connect the left-most drive interface cable on the jukebox controller board to the left-most drive, and the right-most drive interface cable on the jukebox controller board to the right-most drive.
Service Preparation g. When AUTO ADJUST TARGET : SLOT displays, press NEXT until DRIVE displays, then press ENTER. h. Wait until 36: AUTO SLOT SET displays. The calibration can take up to 10 minutes. i. Press NEXT to go to menu item 37: AUTO PUSH SET, then press ENTER. j. When AUTO PUSH ADJUST : SLOT displays, press NEXT until DRIVE displays, then press ENTER. k. Wait until 37: AUTO PUSH SET displays. This calibration will take about 1 minute. l. Press CANCEL until ON LINE MODE? displays. m.
Service Preparation Installing an optical drive The following describes the procedure for upgrading from one optical drive to two optical drives in the 700ux/1100ux Optical Jukebox. Note: Before installing a new drive, obtain the most current version of the jukebox controller and drive firmware for the model and option of the jukebox you are servicing. Note: Online drive repair is not supported. To install a second optical drive: 1. Power off the jukebox. 2.
Service Preparation 4. Align the lip of each rail with the two sets (one on the top of the frame, one on the bottom) of two black metal guides in the jukebox frame (see Figure 8). 1 6 2 5 4 3 1 2 3 Jukebox frame Black metal guides Drive 4 5 6 Face of drive rail Lip of drive rail View of bottom of drive Figure 8: Align the drive in the jukebox 5. Partially insert the drive into the jukebox.
Service Preparation 6. Connect the cables to the drive (see Figure 9): a. Connect the drive interface ribbon cable (the smaller of the two ribbon cables) to the drive. b. Connect the SCSI cable (the larger of the two ribbon cables) to the 68-pin converter. c. Connect the power cable to the drive. Note: Connect the left-most drive interface cable on the jukebox controller board to the left-most drive, and the right-most drive interface cable on the jukebox controller board to the right-most drive.
Service Preparation 8. Secure the drive rails to the jukebox frame using two T-10 Torx screws (see Figure 10). 2 5 3 4 1 6 1 2 3 Jukebox front Drive 1 Drive 2 4 5 6 Drive rail (top side) Screws that secure drive rail to jukebox (top side) Drive rail (bottom side) Figure 10: Install screws that secure drive rails to jukebox 9. Place the top panel on the jukebox and secure it using the two T-10 Torx screws removed in step 2. 10. Power on the jukebox. 11. Calibrate the picker. a.
Service Preparation j. When AUTO PUSH ADJUST : SLOT displays, press NEXT until DRIVE displays, then press ENTER. k. Wait until 37: AUTO PUSH SET displays. This calibration will take about 1 minute. l. Press CANCEL until ON LINE MODE? displays. m. Press ENTER. 12. Verify that the new drive is recognized. Use L&TT, or from the front panel: a. Press NEXT to display ADMIN*, then press ENTER. b. Enter the password using PREV and NEXT, then press ENTER. c. Press NEXT to display INFO*, then press ENTER. d.
Service Preparation Installing or replacing the slot configuration module Installing a slot configuration module configures the jukebox for 38 slots, instead of the standard 24 slots. 1. Power off the unit. 2. Locate the configuration module access door, below the power supply on the back of the jukebox. 3. Remove the two T-10 Torx screws from the configuration module access door (see Figure 11).
Service Preparation 6. Replace the access door using the T-10 Torx screws. 7. Power up the unit. 8. From the front panel, verify that slots 25-38 are recognized: a. Press NEXT to display ADMIN*, then press ENTER. b. Enter the password using PREV and NEXT, then press ENTER. c. Press NEXT to display INFO*, then press ENTER. d. Press NEXT to display JUKEBOX*, then press ENTER. e. Press NEXT to display SLOTS ##, with the numbers indicating how many slots are recognized (24 or 38).
Service Preparation Replacing the jukebox 1. Power off the jukebox to be replaced. 2. If the jukebox is in a rack, remove it from the rack. Refer to the HP StorageWorks 700ux/1100ux Optical Rack Mount Installation poster, part number AD505-96001, for more information. 3. Remove the two T-10 Torx screws that secure the top panel to the jukebox and lift the top panel off the jukebox (see Figure 2). 4.
Service Preparation d. When the display shows NUM LOOPS, press ENTER. TEST LOOP 1 displays, then COMPLETED displays. The picker should be all the way to the left of the jukebox, with its two PEMs (see Figure 13) aligned with the shipping screw holes. See step 10 for the location of the shipping screws holes.
Service Preparation Note: If the SHIPPING PARK test can not be run or completed, move the picker to the shipping position by hand. Use the latch (see Figure 14), if necessary, to rotate the picker so that the PEMs are in the correct position to align with the shipping screw holes on the left of the jukebox. Then, gently push the picker against the left side of the jukebox frame.
Service Preparation 10. Install the shipping screws (see Figure 15): a. Remove the two black, rubber plugs from the shipping screw holes on the left side of the jukebox. a. Remove the two white shipping screws from the storage holes on the back of the jukebox. If these are not present, use the shipping screws from the replacement jukebox. b. Insert the shipping screws into the shipping screw holes. c. Insert the rubber plugs into the storage holes.
Service Preparation i. Press NEXT to go to menu item 37: AUTO PUSH SET, then press ENTER. j. When AUTO PUSH ADJUST : SLOT displays, press NEXT until DRIVE displays, then press ENTER. k. Wait until 37: AUTO PUSH SET displays. This calibration will take about 1 minute. l. Press CANCEL until ON LINE MODE? displays. m. Press ENTER. 17. Use the mail slot to load the cartridges into the new jukebox, in the same slot positions as they were in the old jukebox.
Service Preparation 44 700ux/1100ux Optical Jukebox Service Manual
Index A I authorized reseller, HP 9 installing optical drive 32 slot configuration module 36 internal tests listing of 20, 22 running 20, 22 used by service 22 C cables drive interface ribbon cable 29, 33 power cable 29, 33 SCSI cable 29, 33 conventions document 7 equipment symbols 8 text symbols 7 L L&TT 12, 18, 22, 24, 31, 35, 42 latch, picker 39 Library and Tape Tools 22 logs listing of 18 D M module, slot configuration 36 Index Index diagnostic tests running 20 document conventions 7 related d
Index R rails, drive 28 recovery installation errors 22 operation errors 22 related documentation 6 replacing jukebox 36, 38 optical drive 26 slot configuration module 36 required tools 24 S SCSI bus type 12 SCSI cable 29, 33 shipping position 39 slot configuration module installing 36 replacing 36 44 slot count 36 symbols in text 7 symbols on equipment 8 T technical support, HP 9 tests internal 22 running 20 text symbols 7 tools required 24 troubleshooting 12, 13, 22 W warning symbols on equipment 8
