Brocade Fabric OS Documentation Addendum - Supporting Fabric OS v5.2.x (53-1000429-01-HP)
Fabric OS v5.2.X Documentation Addendum xi
Publication Number: 53-1000429-01-HP
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem and specific questions
• Description of any troubleshooting steps already performed and results
• Serial console and telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
illustrated below.
:
The serial number label is located as follows:
• SilkWorm 3014—On the top of the chassis, under the insertion arm
• SilkWorm 3016 and 4012—On the bottom of the switch module
• SilkWorm 4018—On the top of the blade
• SilkWorm 200E, 3200, 3250 and 3850—On the bottom of the chassis
• SilkWorm 3800 and 3900— Nonport side of the chassis
• Brocade 5000, SilkWorm 4100, 4900, and 7500—On the switch ID pull-out tab located inside
the chassis on the port side on the left
• SilkWorm 4016—Top of the switch module
• SilkWorm 4024—Bottom of the switch module
• SilkWorm 12000, 24000, and 48000—Inside the chassis next to the power supply bays
• SilkWorm Multiprotocol Router Model AP7420—On the bottom of the chassis and on the back
of the chassis.
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