Brocade Fabric OS Troubleshooting and Diagnostics Guide v6.2.0 (53-1001187-01, April 2009)

Fabric OS Troubleshooting and Diagnostics Guide 9
53-1001187-01
Building a case for your switch support provider
1
• Storage information:
 Disk/tape type
 Disk/tape firmware level
 Controller type
 Controller firmware level
 Configuration settings
 Storage software (such as EMC Control Center, Veritas SPC, etc.)
8. If this is a Brocade 48000, Brocade DCX or DCX-4S enterprise-class platform, are the CPs
in-sync? Yes or no.
Use the haShow command to determine the answer.
9. List out what and when were the last actions or changes made to the switch, the fabric, and
the SAN or metaSAN?
Gathering additional information
Below are features that require you to gather additional information. The additional information is
necessary in order for your switch support provider to effectively and efficiently troubleshoot your
issue. Refer to the chapter specified for the commands whose data you need to capture.
• Configurations, see Chapter 3, “Connections Issues”.
• Firmwaredownload, see Chapter 5, “FirmwareDownload Errors”.
• Trunking, see Chapter 8, “ISL Trunking Issues”.
• Zoning, see Chapter 9, “Zone Issues”.
• FCIP tunnels, see Chapter 10, “FCIP Issues”.
• FICON, see Chapter 11, “FICON Fabric Issues”.
TABLE 3 Environmental changes
Type of Change Date when change occurred