Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53-1000853-01, June 2008)

8 Fabric OS Troubleshooting and Diagnostics Guide
53-1000853-01
Building a case for your switch support provider
1
• What happened prior to the problem?
• Is the problem reproducible?
• If so, what are the steps to produce the problem?
• What configuration was in place when the problem occurred?
• A description of the problem with the switch or the fault with the fabric.
• The last actions or changes made to the system environment:
 settings
 supportSave output; you can save this information on a qualified and installed
Brocade USB storage device only on the Brocade 300, 5100, 5300 and the Brocade
DCX enterprise-class platform.
 supportShow output
• Host information:
 OS version and patch level
 HBA type
 HBA firmware version
 HBA driver version
 Configuration settings
• Storage information:
 Disk/tape type
 Disk/tape firmware level
 Controller type
 Controller firmware level
 Configuration settings
 Storage software (such as EMC Control Center, Veritas SPC, etc.)
8. What and when were the last actions or changes made to the system environment?
TABLE 3 Environmental changes
Type of Change Date when change occurred