HP StorageWorks UDO Driver V1.04 for the HP StorageWorks 30ux Standalone UDO Drive User's Guide (5969-5769, July 2004)

Troubleshooting
27UDO Driver Version 1.04 User’s Guide
I cannot select the standalone UDO
drive’s “Format . . . “ menu item.
■ The standalone UD drive was not
powered on at boot time. At boot
time, the SCSI HBA reports to
Windows what drives are connected
to it. Make sure that the standalone
UDO drive is properly terminated
and powered on while your
computer is booting up.
■ There are problems with the SCSI
HBA. In the System Control Panel,
select the Device Manager and
check that:
— the SCSI HBA is listed
— there are no symbols indicating
that the HBA is not properly
configured for Windows.
If you continue to have problems,
you may need to contact the HBA
manufacturer.
■ There are problems with cabling
termination.
— When using SCSI devices,
always make sure that each
device has the correct SCSI ID
assigned to it.
— Also make sure that the last
device has either a termination
block or that the jumper settings
are correctly set to provide
internal termination.
The server hangs during boot or just
after logging in.
■ The driver and/or needed patch
may not be installed.
— Turn off the UDO drive and
reboot the server.
— Verify that the correct driver
and patch are installed.
■ Media in the drive may be hanging
the system. Eject the media from the
drive and reboot the server.
Table 2: FAQs (Continued)
Problem Solution