HP SureStore 220mx Optical Jukebox User's Guide

Chapter 3 3-29
Operating the Jukebox
Troubleshooting
Operating the Jukebox
Table 3 -3 Troubleshooting
Problem What to do
Jukebox won’t
power on
• Check that the drive activity indicator light on
the control panel is ON (“4” on Figure 3-1)
while you see TESTING in the display.
• If light is not ON, make sure the standby/on
switch on the rear panel is in the ON position
and that the jukebox is plugged in.
• Is the power cord good?
• Is the power outlet operating?
• If steps above are unsuccessful, go to “HP
Services and Support” at www.hp.com.
Poweron selftest
failed
Ensure that shipping screw is removed.
Ensure that the shipping bracket (in the mailslot)
is removed.
Power cycle the jukebox.*
If jukebox continues to fail poweron selftest, press
ENTER and record the error codes. Call your
service representative.
Power to the
jukebox failed
while a disk was
in the drive and
did not return to
READY after the
power came back
on
Power cycle the jukebox.*
If the poweron test is unsuccessful, place the
standby/on switch to STANDBY. Do not move the
jukebox! Moving the jukebox when there is a disk
cartridge inside the drive risks damaging the
drive. Call your service representative.
* Before turning power to STANDBY, ensure that the SCSI bus is
inactive and will remain inactive while you are troubleshooting. Going
to STANDBY in this jukebox while the SCSI bus is active can cause
data loss and/or SCSI bus problems.