HP SureStore 220mx Optical Jukebox User's Guide

3-30 Chapter 3
Operating the Jukebox
Troubleshooting
No display
messages
Check that the fan in the front of the jukebox is
running (or the fan in the rear on the power
supply). If the fans are not running, check that
the jukebox is receiving power. See “Jukebox
won’t power on” previously discussed in this
troubleshooting list.
If the jukebox is not powering on or if the jukebox
is powering on but you do not have display
messages, call your service representative.
Changed a drive
or jukebox ID but
the host does not
recognize the new
ID
• Ensure that no other device IDs conflict with
the new ID. If you find a conflict, change the
ID and reboot the system (or rescan the bus).
(If rebooting, see the * note at the bottom of
this page.)
• Refer to your host adapter documentation for
adding devices to a SCSI bus.
• Refer to “HP Services and Support” at the web
site www.hp.com.
• Call your service representative.
Changed a drive
or jukebox ID but
the jukebox
rejected the ID
You are trying to set an ID that is already in use
by either the jukebox or by the other drive (in
two-drive models). Select another ID.
Forgot your
security code
• Enter the default password (
0 0 0).
• If the default password is not accepted, call
your service representative.
Disk inserted in
the mailslot,
LOAD ERR, or
MISLOAD
displays
• Press
CANCEL and re-insert the disk in the
mailslot. See “Loading an Optical Disk into the
Jukebox” in this chapter for the correct disk
loading orientation.
• If re-inserting the disk results in the same
message, call your service representative.
Table 3 -3 Troubleshooting
Problem What to do