HP StorageWorks XP24000 Remote Web Console User's Guide, v01 (AE131-96005, June 2007)

5 Troub leshootin g
General Troubleshooting
For troubleshooting information on the storage system, see the HP StorageWorks XP24000 D isk Array
Owner's Guide. For a complete list of Remote Web Console error c odes, see the HP StorageWorks
XP24000 Remote Web Console Error Codes.
The user is responsible for the operation and normal maintenance of the Remote Web Console computer.
Here are some guidelines for troubleshooting the Remote Web Console computer:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling a re firmly
attached, and that the LAN is operating properly.
• Reboot the c om puter. Close any programs that are not responding. If necessary, reboot the
computer and restart the Remote Web Console Java application program.
•
Check for any G en eral Error Conditions. Table 18 on page 101 describes some general
error conditions, along with the recommended resolution for each item. If you are
still unable to resolve an error condition, call HP technical support for assistance (see
“Calling HP Technical Support” on page 105 for contact information).
• Ch eck the status lamp on t he Rem ote Web Console main window. If the color of the lamp
becomes yellow ( )or red ( ), confirm the severity level of the disk controller a nd disk array
unit on the
Alerts window (see “Alerts Window” on page 59). If you are unable to resolve an
error condition, contact HP technical support.
• Download theRemoteWeb Console trace files using the FD Dump Tool. If you are unable to resolve
an
error condition, first copy the Remote Web Console configuration information onto floppy disks
using the FD Dump Tool (see “Downloading Trace Files Using the FD Dump Tool” on page 93).
Contact HP technical support (see “Calling HP Technical Support” on page 105), and give the
informationonthe floppy disks to the HP ser vice personnel.
Table 18 General Error Conditions
Error Condition
Probable Cause / Recommended Action
Application Error
TheRemoteWeb Consoleexperiences an
error.
Save th
eJavatrace file and log file on the Remote Web
Consol
e, and report to HP technical suppor t. Then restart
the Re
mote Web Console.
The ex
amples of the
file location are as follows:
For Wi
ndows:
- c:\D
ocuments and
Settings\logon user
ID\Ap
plication
Data\Sun\Java\Deploy-
ment\
log\*.trace
- c:\D
ocuments and
Settings\logon user
ID\A
pplication
Data\Sun\Java\Deploy-
ment
\log\*.log
For U
NIX:
- use
r home
direc-
tory
\.java\deployment\log\*.trace
- use
r home
direc-
tory
\.java\deployment\log\*.log
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