HP StorageWorks Command Console V2.5 User Guide (AA-RV1UA-TE, March 2005)
Table Of Contents
- Contents
- About this Guide
- About SWCC
- Using Command Console
- Setting Up Notification
- Required Components for Notification
- Setting Up Pager Notification
- Using SWCC with a Third-Party Storage Management Program
- Using Event Logging on the Client System to Monitor Your Subsystem
- Interpreting Agent Email Messages
- About Event Information Fields
- Mapping State Change Digits to RAID System Components
- Table 11: State Change Digit Position and Corresponding RAID system Component
- The First Digit of the State Change Field (Overall RAID System)
- The Second Digit of the State Change Field (Disks)
- The Third Digit of the State Change Field (Power Supply)
- The Fourth Digit of the State Change Field (Fans)
- The Fifth Digit of the State Change Field (Battery)
- The Sixth Digit of the State Change Field (Temperature)
- The Seventh Digit of the State Change Field (This_Controller)
- The Eighth Digit of the State Change Field (Communications LUN)
- The Ninth Digit of the State Change Field (Other_Controller)
- The 10th Digit of the State Change Field (External Factors)
- The 11th Digit of the State Change Field (Logical Units)
- Using the Storage Window
- Why Use the Storage Window?
- Configuring a Controller
- Creating Virtual Disks
- Deleting Virtual Disks
- Modifying Virtual Disks
- Configuring the Operating System to Recognize Virtual Disk Changes
- Setting Passwords and Security Options (Network Only)
- Managing and Creating Spare Devices
- Using Configuration Files
- Understanding the Icons
- CLI Window
- Integrating SWCC with Insight Manager
- Troubleshooting
- Troubleshooting Connection Problems
- Invalid Network Port Numbers During Installation
- Network Port Assignments for UNIX-Client/Server Systems
- DHCP and WINS
- Connecting Via the Host SCSI Port
- “Access Denied” Message
- Adding New System by Using Internet Protocol Address May Cause Client to Stop Responding
- “No Agent Running” Message When Adding System to the Navigation Tree
- Troubleshooting the Client
- Authorization Error When Adding an Agent System
- Cannot Open Storage Window
- Client Hangs When LUN Is Deleted
- CLI RUN Commands
- Event Notification for Subsystems Connected to a Client System
- Invalid or Missing Fault Displays and Event Logs
- Pager Notification Continues After Exiting the Command Console Client
- Reconfiguration After Controller Replacement
- Some Graphics Do Not Scale Well with Large Fonts
- Starting Client from the Command Prompt
- Warning Message Windows
- Virtual Disk Recovery from a Configuration File
- Troubleshooting the HS-Series Agents
- Cluster Integration for the HS-Series Agents
- Troubleshooting Connection Problems
- Using the Command Console LUN
- Interpreting SNMP Traps
- Glossary
- Index
Troubleshooting
101Command Console V2.5 User Guide
Troubleshooting the HS-Series Agents
This section describes how to troubleshoot the HS-Series Agents.
Agent Sensitive to Alphanumeric Names
The Agent may not accept some alphanumeric name forms, particularly those
with embedded underscores. If you experience difficulties with a node name,
change the node name to one that the Agent accepts.
Invalid Cache Errors
Your controller module, cache module, and subsystem contain the configuration
information that is used for synchronization. This configuration information is
called metadata. The firmware reports an invalid cache error on an affected
controller if there is a mismatch between the metadata in the controller module
and a cache module containing unwritten data. This mismatch may result in the
loss of the unwritten cache data if the error is not cleared properly.
You may lose valid data if you clear unwritten cache data. The Client displays a
message and prompt box when an invalid cache error occurs. Use the CLI window
to clear unwritten cache data as the error is cleared. For information about how to
clear unwritten cache data, see the “Invalid Cache Errors” topic in online Help.