director 2/64 service manual

2–54 director 2/64 service manual
Diagnostics
13
Did the HAFM server lock up or crash and display a Dr. Watson for Windows 2000
dialog box?
NO YES
↓ A Windows 2000 operating system or HAFM application error occurred.
Click Cancel to close the dialog box and HAFM application. Go to step 3.
14
Did the HAFM server crash and display a blue screen with the system dump file in
hexadecimal format (“blue screen of death”)?
YES NO
↓ The HAFM server is operational. Exit MAP.
15
Attempt to clear the problem by power cycling the HAFM server PC.
1. Power off the PC.
2. Wait approximately 30 seconds and power on the PC. After POSTs complete, the
Begin Logon dialog box displays.
3. Simultaneously press Ctrl + Alt + Delete to display the Logon Information
dialog box. Type a user name and password (obtained in MAP 0000: Start MAP
on page 2–12) and click OK. The HAFM application starts and the HAFM Login
dialog box displays.
4. At the HAFM Login dialog box, type a user name, password, and HAFM server
name (obtained in MAP 0000: Start MAP on page 2–12, and all are case
sensitive), and click Login. The application opens and the Products View
displays.
Did the Products View display and is the HAFM application operational?
NO YES
↓ The problem is transient and the HAFM server is operational. Exit MAP.
Contact the next level of support. Exit MAP.